21 Rio, Austin

Guarantor Requirement

• For 25-26 AY & 26-27 AY:
• 1. If you are applying with a guarantor, they must make 4.5 times the monthly rent and pass a credit and background check.
• 2. For self-qualifying, you must make 3 times the monthly rent or make a prepayment of two months rent as a deposit.

Additional Fees

• For 25-26 AY & 26-27 AY:
• 1. App Fee: US$50
• 2. Admin Fee: US$300

Mode Of Payment

• Preferably Online payment on portal. They also accept certified funds such as, Checks or Money orders.

Security Deposit

• For 25-26 AY & 26-27 AY:
• International students without a Social Security Number must make a prepayment of two months rent as a deposit.

Replacement Tenant Accepted

• For 25-26 AY & 26-27 AY:
• Property do not allow for lease cancellations.
• - Once the application is approved, screening is completed, and the lease is signed, both tenant and property are bound by the lease terms.
• - Even if the resident does not move in or take possession of the unit, they are still expected to pay all monthly installments under the lease, and non‑payment may be sent to collections.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.