Brera Frankfurt Opera, Frankfurt

Booking Deposit

• One month’s rent is required as a prepayment.
• The booking deposit is the same as the first month’s rent.
• The booking deposit is non-refundable if the student cancels.

Security Deposit

• No security deposit is required.
• Damage or cleaning fees apply if something breaks.

Pay In Instalment

• Rent is paid monthly, in advance.

Mode Of Payment

• Accepted payment methods include credit card, debit card and bank transfer.
• Accepted cards include Visa, MasterCard, China UnionPay, JCB, Diners Club and Amex.
• VPay and Maestro cards are also accepted at the properties.
• A €0.01 verification fee is charged during the booking process.

Guarantor Requirement

• A guarantor is not required.

Additional Fees

• Damage or cleaning fees apply if something breaks.
• A local city tax of €2.00 per person per night is added to the final booking invoice.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Cooling Off Period

• No cooling-off period is mentioned.

Other cancellation policies

• Cancellation terms depend on the rate selected.
• Smart Rates: Cannot be cancelled after booking.
• Flex Rates: Free cancellation is allowed up to 14 days before arrival.
• Cancellations made less than 14 days before arrival are subject to a 100% cancellation fee.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.