Canvas Bordeaux Docks, Bordeaux

Booking Deposit

• No booking deposit is required

Security Deposit

• A fully refundable security deposit is required together with the first month's rent.
• For France accommodation, the security deposit and first month's rent must be paid within 5 days of receiving the rental contract to secure the accommodation.
• Failure to make the payment within the required timeframe may result in the reservation being cancelled.
• The security deposit amount varies depending on the apartment type.
• The security deposit covers potential damages during the tenancy.
• The security deposit is refunded at the end of the tenancy, provided:
• The accommodation is left in good condition.
• All tenancy obligations have been fulfilled.
• If the tenancy ends early, the security deposit may be used to cover unpaid rent or damages.
• Where applicable, the damage deposit will be refunded after deducting any unpaid rent and charges related to the condition of the room.
• The security deposit payment is fully refundable if the reservation is cancelled within the 3-day cooling-off period.
• The security deposit payment is non-refundable if cancelled after the cooling-off period.

Mode Of Payment

• Credit Card and Bank Transfer

Additional Fees

• Utilities fee: For Bronze, Silver, and Gold studios with a roommate, an additional €110/month applies to ensure all charges are fully covered.

Guarantor Requirement

• A France-based guarantor is required, with an income of at least 2× the monthly rent.
• The guarantor must provide a valid ID, contact details, the latest tax notice, and proof of income.
• Note: If the tenant does not have a France-based guarantor, then the tenant can use 3rd party guarantor.

Pay In Instalment

• Rent needs to be paid monthly, in advance.

Cooling Off Period

• A 3-day cooling-off period applies from the date of the Reservation Agreement if a security Payment has been paid.
• The reservation can be cancelled within the cooling-off period by emailing the site team.
• The security deposit payment will be fully refunded if cancelled within the cooling-off period.
• If cancelled after the cooling-off period, the security deposit payment will be retained.

No Visa No Pay

• Cancellation is permitted if the student's visa application is refused (excluding cases where a granted visa is later withdrawn).
• Sufficient supporting evidence, such as a visa refusal letter or official documentation from the visa authority or embassy, must be provided.
• If the cancellation request is submitted before the tenancy start date and sufficient evidence is provided within 4 weeks of submitting the request, the student will be released from the Tenancy Agreement from the tenancy start date.
• If the cancellation request is submitted after the tenancy start date, the student will remain liable for rent until 4 weeks after sufficient evidence has been provided.
• Any damage deposit paid will be refunded upon release, subject to deductions for unpaid rent and room condition if the student has already occupied the accommodation.

No Place No Pay

• Cancellation is permitted if the student fails to obtain the required grades to begin university and therefore does not have student status.
• Sufficient supporting evidence, such as official documentation from UCAS or the university, must be provided.
• If the cancellation request is submitted before the tenancy start date and sufficient evidence is provided within 4 weeks of submitting the request, the student will be released from the Tenancy Agreement from the tenancy start date.
• If the cancellation request is submitted after the tenancy start date, the student will remain liable for rent until 4 weeks after sufficient evidence has been provided.
• Any damage deposit paid will be refunded upon release, subject to deductions for unpaid rent and room condition if the student has already occupied the accommodation.

Early termination by students

• If the cancellation criteria are not met, the student remains liable for the full rent for the entire tenancy unless released at the property's discretion.
• If the property agrees to release the student after the tenancy has started, the student remains liable for rent for 4 weeks from the date written notice of release is issued unless an approved replacement tenant takes over earlier.
• The academic year ending early or examinations finishing early does not qualify for early release.

Replacement Tenant Accepted

• The student may propose a suitable replacement tenant if they do not meet the cancellation criteria.
• A Cancellation Request Form must be completed to request approval.
• Approval of the replacement tenant is at the property's sole discretion.
• All outstanding balances must be paid before the student can be released.
• The replacement tenant must:Be a student and satisfy the accommodation requirements.
• Have no rent arrears with the landlord or its affiliates.
• Not already be a resident or hold a 2026/27 booking with the landlord or its affiliates.
• Sign a tenancy agreement for the remaining tenancy period and pay any required deposit.
• The original tenant's liability ends from the replacement tenant's tenancy start date, provided the replacement tenant has signed the tenancy agreement and paid the required deposit by that date.
• The damage deposit, if any, will be returned after deducting unpaid rent and any charges for room damage.
• Requests for replacement tenants submitted after 1 June during the tenancy period will not be accepted.
• Room move requests or replacement tenant requests after the tenancy start date are subject to availability and the property's discretion.

Extenuating Circumstances

• Cancellation may be permitted for exceptional circumstances in accordance with the ANUK/Unipol National Code.
• Examples may include serious medical grounds or bereavement.
• Supporting evidence is required.
• The property will determine whether the submitted evidence is sufficient.
• The property may request additional information before making a decision.

Other cancellation policies

• Cancellation requests meeting the cancellation criteria must be submitted using the Cancellation Request Form together with supporting evidence.
• The property will either confirm its decision or request additional information.
• Failure to provide sufficient evidence may delay the decision.
• If cancellation criteria are met before the tenancy start date and the student has not checked in, the student will be released from the tenancy from the tenancy start date, provided sufficient evidence is submitted within 4 weeks of the cancellation request.
• If cancellation criteria are met after the tenancy start date, the student will be released 4 weeks after sufficient evidence has been provided and remains liable for rent until then.
• Before move-in (France accommodation): Cancellation at least 30 days before the scheduled move-in date results in a full refund of the security deposit and first month's rent.
• After move-in (France accommodation): A 1-month notice period is required. The security deposit may be used to cover outstanding rent or damages where applicable.