Canvas Student Pamplona Plazaola, Pamplona

Booking Deposit

• The property requires €200 as a booking deposit.

Security Deposit

• The property requires €500 as a security deposit.

Pay In Instalment

• Students can opt for full payment or monthly payment.
• Under the monthly payment option, rent is payable within the first five natural days of each payment month.
• Monthly payments commence from the start date of the stay.

Mode Of Payment

• Credit card.
• Debit card.
• Bank transfer.

Guarantor Requirement

• A local or international guarantor is required to apply for instalments.
• The guarantor acts as a joint and several obligor and guarantees:
• Payment of the accommodation fees and any other amounts owed by the Resident.
• Compliance with the Internal Regulations.
• Liability for damages caused by the Resident or the Resident's guests.
• The guarantor remains liable throughout the contract period and any extensions.
• The property may inform the guarantor of:
• The contents of the agreement.
• The Internal Regulations.
• The Resident's conduct and behaviour.
• Amounts owed by the Resident.

Other cancellation policies

• Refundable Cases
• The Resident shall be entitled to a full refund of the security deposit and, where applicable, the registration fee, in the following cases, provided that written notice is given to the Property within ten (10) calendar days from the date the official notification is received:
• c.1) Denial of admission to a university or educational institution
• Submission of an official certificate of nonadmission or the final result of the university preenrolment process
• c.2) Visa denial
• Submission of an official document certifying that the visa to enter Spain has been denied.
• c.3) Academic failure
• Submission of an official document indicating a “NOT PASSED” grade in Bachillerato or EvAU exams.
• c.4) Serious, unforeseeable, and external, personal

Cooling Off Period

• Until 15 June (inclusive), 100% of the deposit will be refunded.
• The registration fee, if applicable, will be retained.
• From 16 June to 30 July (both inclusive), 50% of the deposit will be refunded.
• The remaining 50% of the deposit and the registration fee will be retained.
• From 31 July (inclusive) onwards, no refund will be made.

No Visa No Pay

• Cancellation is allowed in the event of a visa denial.
• Written notice must be provided to the property within ten (10) calendar days from the date the official notification is received.
• An official document certifying that the visa to enter Spain has been denied must be submitted.
• The Resident shall be entitled to a full refund of the security deposit and, where applicable, the registration fee.

No Place No Pay

• Cancellation is allowed if admission to a university or educational institution is denied.
• Written notice must be provided to the property within ten (10) calendar days from the date the official notification is received.
• An official certificate of non-admission or the final result of the university pre-enrolment process must be submitted.
• The Resident shall be entitled to a full refund of the security deposit and, where applicable, the registration fee.
• Cancellation is also allowed in the event of academic failure.
• An official document indicating a "NOT PASSED" grade in Bachillerato or EvAU exams must be submitted.
• Written notice must be provided within ten (10) calendar days from the date the official notification is received.
• The Resident shall be entitled to a full refund of the security deposit and, where applicable, the registration fee.

Extenuating Circumstances

• Cancellation is allowed in cases of serious, unforeseeable, and external personal circumstances.
• Written notice must be provided to the property within ten (10) calendar days from the date the official notification is received.
• The Resident shall be entitled to a full refund of the security deposit and, where applicable, the registration fee.
• Specific proof requirements are not explicitly mentioned.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.

Pets

• Not Allowed