Capital Student Stays, Adelaide

Booking Deposit

• A deposit equivalent to 1 week's rent is required in advance to secure the booking.
• The deposit covers the student's first week of rent after check-in.
• The deposit is required to secure the booking for up to 6 days following the stated check-in date.

Security Deposit

• A bond equivalent to 4 weeks' rent is required after the student moves in.
• The bond is lodged with the South Australian Government.
• The bond is refunded when the student moves out, subject to there being no damage to the apartment or unpaid rent.

Pay In Instalment

• No formal payment plans are offered.
• Rent is required to be paid weekly.
• Students may choose to pay fortnightly or monthly for convenience.
• Rent payments must be made in advance and not in arrears.

Mode Of Payment

• Deposit: Bank transfer is currently the only available payment method.
• A payment link for deposit payments is stated to be introduced in the future.
• Rent: Bank transfer or credit card payment at the office.
• Cash is not accepted at the office for rent payments.
• Bond: Bank transfer or credit card.
• Cash is not accepted at the office for bond payments.

Guarantor Requirement

• No Guarantor required.

Additional Fees

• Any bank or transfer fees associated with the deposit payment are payable by the tenant.
• Welcome packages are available at an additional cost.
• Payment is due upon arrival at the property.
• Laundry: $3 per wash.
• Dryer: $1 per 16 minutes.

Cooling Off Period

• There is no cooling off period.

No Visa No Pay

• The deposit payment is refundable if the student is unable to obtain a visa to enter Australia.
• Supporting documentation is required to process the refund.

No Place No Pay

• The deposit payment is refundable if the student has not received a letter of offer from the Educational Institution.
• Supporting documentation is required to process the refund.

Delayed Arrivals & travel restrictions

• The deposit secures the booking for up to 6 days following the stated check-in date, with the check-in date being the first day of the deposit period.
• Failure to check in within the 7-day period or a no-show may result in the property offering the booking to the next student on the waiting list.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Other cancellation policies

• The deposit payment is non-refundable and non-transferable to another tenant, except where the student is unable to obtain a visa to enter Australia or does not receive a letter of offer from their educational institution.
• A refund may be processed in the above circumstances subject to supporting documentation.
• The property reserves the right to offer the booking to the next student on the waiting list if the student does not check in within the applicable 7-day period or is a no-show.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.