Carlton House, Nottingham

Security Deposit

• A £99 security deposit is payable when the student accepts the accommodation offer.
• The security deposit acts as security for the student's contractual obligations and liabilities.
• If a student cancels within the 7-working-day cooling-off period and before the contract start date, the security deposit will be refunded in full.
• If a student cancels after 7 working days but before 31 July, £75 will be retained as a cancellation fee and £24 will be refunded.
• If a student cancels after 31 July before the contract start date, the full £99 security deposit will be retained.

Pay In Instalment

• Students can choose one of the following payment options:
• Payment in full (lump sum).
• Monthly payment plan:
• The first payment is usually due on 12 September 2026.
• Subsequent payments are due on the 1st of each month.
• Termly payment plan (3 instalments):
• 1st instalment: Usually due on 22 September 2026.
• 2nd instalment: Usually due around 13 January 2027.
• 3rd instalment: Usually due around 28 April 2027.
• Students who pay in full receive a £200 discount.

Mode Of Payment

• Direct debit.
• Card payment.
• Cheque.

Guarantor Requirement

• A UK-based guarantor is required for students choosing monthly or termly payment plans.
• The guarantor must:
• Be an adult other than the student.
• Have their main residence in the United Kingdom.
• Meet the property's identity and residence verification requirements.
• Guarantee the student's contractual obligations and indemnify the property for losses arising from the student's failure to meet those obligations.
• International students may use Housing Hand as an alternative guarantor.
• A guarantor is not required if the student pays the accommodation fees in full by the payment deadline.
• The guarantor must complete, sign, and return the guarantee documentation by the deadline specified by the property.

Cooling Off Period

• Students may cancel within 7 working days of paying the deposit and before the contract start date.
• The £99 security deposit will be refunded in full if the cancellation is made within the 7-working-day cooling-off period.
• If a student cancels after 7 working days of paying the deposit but before 31 July, a £75 cancellation fee will be charged and £24 of the £99 security deposit will be refunded.
• If a student cancels after 31 July and before the contract start date:
• The full £99 security deposit will be retained to cover the cost of re-advertising the room.
• The student may remain liable for rent if a replacement tenant is not found.

Replacement Tenant Accepted

• Students are responsible for finding a suitable replacement tenant.
• The replacement tenant must pay the deposit and sign the contract before the student's outstanding rent is transferred.
• The property reserves the right to refuse any proposed replacement tenant if deemed unsuitable.
• For cancellations made after 31 July before the contract start date, the student's liability for rent depends on whether a replacement tenant is found.
• After the contract has started, release from the contract is only possible through an approved replacement tenant.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Smoking

• Smoking is not permitted inside the building. Smoking is allowed only outside in designated areas, where permitted by property rules and local regulations.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.