Cristobal De Moura, Barcelona

Booking Deposit

• A booking fee of €300 is required at the time of booking for long-term bookings.
• Outside the cooling-off period, the booking fee will not be refunded.

Security Deposit

• A security deposit equivalent to one month's rent is required for long-term bookings.
• The security deposit is refundable, less deductions.

Pay In Instalment

• Students may pay in instalments.
• The first instalment must be paid at the time of booking.
• The second and third instalments must be paid before moving in.
• The fourth instalment must be paid according to the timeline set by management.
• Where a student has a university student loan or scholarship, instalment dates may be aligned with university terms.

Mode Of Payment

• Payment can be made by credit card or bank transfer.
• American Express is not accepted.
• Cash payments are not accepted.

Guarantor Requirement

• A guarantor is required for all instalment payment plans.

Additional Fees

• A €60 check-out cleaning fee applies to long-term bookings.

Delayed Arrivals & travel restrictions

• Students affected by travel bans or temporary border closures must notify the property as soon as possible and no later than 5 days before the contract start date, with supporting documents.
• The Owner and Manager will review the case individually and assess whether the agreement can be terminated.
• The student is responsible for making correct travel arrangements, and the Owner is not liable for travel disruption.
• If the student fails to check in within 7 days from the agreement start date without notifying the property of the delay in accordance with the agreement, the Owner may either terminate the agreement and assign the room to another guest while retaining amounts paid by way of indemnification, or keep the agreement in force and seek payment of amounts owed.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• Termination will not be granted where the student defers enrollment for a year for a reason other than a medical issue.

Cooling Off Period

• A 14-day cooling-off period applies.
• Cancellations made during the cooling-off period are eligible for a full refund.

No Visa No Pay

• If a visa is denied, the student must notify the property as soon as possible and no later than 5 days before the contract start date, with supporting documentation.
• The property may hold the booking for a reasonable period not exceeding 30 days while the visa application is being processed, provided all payments due are made.
• If the visa is ultimately not obtained, the Owner will review the case individually and assess whether the agreement can be terminated, subject to the student demonstrating that they made their best efforts to obtain the visa.
• If the cancellation is accepted, monthly rents paid may be recovered; the booking fee and security deposit will not be refunded.

No Place No Pay

• If the student is denied a place at their chosen university, the student must notify the property as soon as possible and no later than 5 days before the contract start date, with supporting documentation.
• The property may hold the booking for a reasonable period not exceeding 30 days while the university application is being processed, provided all payments due are made.
• If the student ultimately does not obtain a place at the chosen university, the Owner will review the case individually and assess whether the agreement can be terminated, subject to the student demonstrating that they made their best efforts to obtain the university place.
• If the cancellation is accepted, monthly rents paid may be recovered; the booking fee and security deposit will not be refunded.

Replacement Tenant Accepted

• In exceptional cases, a student may request to assign the agreement to a new guest before moving into the residence.
• The new guest must be approved by the student or the Manager.
• The new guest must pay the applicable booking fee and/or security deposit.
• An administrative charge of €350 excluding VAT applies to the change.

Extenuating Circumstances

• After the contract start date, termination may be granted where the student has withdrawn from their university due to a health problem.
• The student must provide a signed university withdrawal letter and a valid letter from a physician or medical institution detailing the medical issue that led to the withdrawal.
• Termination will not be granted where the student remains enrolled, voluntarily leaves the university for another reason, including failure to secure funding or loans or failing grades, or is removed from the university for disciplinary or other reasons.
• Where termination is not granted, the Owner may either terminate the agreement and assign the room to another guest while retaining amounts paid by way of indemnification, or keep the agreement in force and seek payment of amounts owed.

Other cancellation policies

• For cancellations before the contract start date outside the 14-day cooling-off period, only the month's rent already paid will be refunded.
• The booking fee and security deposit will not be refunded for such cancellations.
• Cancellation requests must be submitted in writing by email to the addresses specified in the cancellation policy.
• Once a cancellation decision has been notified, it is final and may only be appealed through the Manager's complaints policy.
• The Owner may cancel the booking and terminate the agreement for breach of the Code of Conduct or failure to pay amounts owed under the agreement.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.