Damside, Lancaster

Booking Deposit

• A holding deposit equivalent to 1 week's rent is required to reserve a rental property.
• The holding deposit is calculated as monthly rent ÷ 4.35.

Pay In Instalment

• 51-week contract:
• 3 installments.
• 1 September: 20 weeks' rent (minus any applicable discounts).
• 12 January: 20 weeks' rent.
• 13 April: 11 weeks' rent.
• 44-week contract:
• 3 installments.
• 1 September: 17 weeks' rent (minus any applicable discounts).
• 12 January: 16 weeks' rent.
• 13 April: 11 weeks' rent.
• If a student's loan is received in October:
• The first payment may be split into 3 weeks' rent due on 1 September (required for key collection).

Guarantor Requirement

• A UK-based guarantor is required if the student chooses to pay by instalments.
• If the student pays the full annual rent upfront by 1 September, no guarantor is required.
• The UK-based guarantor must complete an online referencing and affordability check through HomeLet.
• The HomeLet affordability check ensures the guarantor is financially capable of covering the rent if required, without causing financial hardship.
• Guarantors must:
• Live and work in the UK.
• Provide proof of address.
• Provide proof of identity and signature.
• Provide proof of income.
• Students who do not have a UK-based guarantor may use an approved guarantor service such as Housing Hand.
• Students using Housing Hand are not required to complete the HomeLet affordability check.
• Students using Housing Hand only need to provide confirmation of their Housing Hand registration/agreement, after which the contract signing process can proceed with the guarantor provider.

Security Deposit

• A security deposit equivalent to 5 weeks' rent is usually required.
• If the annual rent exceeds £50,000, the security deposit is 6 weeks' rent.
• The security deposit is payable after the tenancy agreement has been signed.
• Within 30 days, the agent must provide the prescribed deposit protection information, including:
• The authorised tenancy deposit protection scheme used.
• How to apply for the deposit refund at the end of the tenancy.
• The purpose of the deposit.
• The dispute resolution process.
• A deposit-free option is available where the tenant pays a non-refundable amount equivalent to 1 week's rent, which acts as the security deposit.

Mode Of Payment

• Debit Card

Additional Fees

• An additional £100 security deposit per approved pet is payable.
• A non-refundable deposit-free option fee equivalent to 1 week's rent is available as an alternative to the standard security deposit.

Cooling Off Period

• Students have a 2-week cooling-off period from paying their deposit to cancel without penalty.

No Place No Pay

• The policy is available until 1 September, when the first rent instalment is due.
• The tenant must be a student.
• The tenant must provide a rejection letter from the university.
• The tenant must inform the accommodation team within 48 hours of receiving the rejection letter.
• The policy applies to rent installments, provided the cancellation criteria are met.

No Visa No Pay

• The policy is available until 1 September, when the first rent instalment is due.
• The tenant must be a student.
• The tenant must provide a rejection letter from the visa department.
• The tenant must inform the accommodation team within 48 hours of receiving the rejection letter.
• The policy applies to rent installments, provided the cancellation criteria are met.

Other cancellation policies

• The holding deposit will be withheld if any relevant person (including any guarantor):
• Withdraws from the tenancy.
• Provides materially significant false or misleading information.
• Fails to sign the tenancy agreement and/or Deed of Guarantee within 15 calendar days (or another mutually agreed Deadline for Agreement in writing).

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Smoking

• Smoking is not permitted inside the building. Smoking is allowed only outside in designated areas, where permitted by property rules and local regulations.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.