Glassyard Building, London

Booking Deposit

• A holding deposit payment of £88 is due when you complete your application.
• The holding deposit is credited against your first rent instalment.

Pay In Instalment

• The first instalment is due on 1st August 2026.
• Subsequent instalments are due on the dates listed in your Tenancy Agreement.
• You may request to pay your rent in monthly instalments if you receive accommodation funding via a monthly bursary.
• Note: Full upfront payment is required if no guarantor is provided.

Mode Of Payment

• Bank transfer and online payment

Guarantor Requirement

• A guarantor is required unless the tenant pays the full rent upfront.
• A guarantor can be international or UK-based.
• The guarantor must be over 18 years old.
• The guarantor cannot live with the tenant unless they are the tenant's parent or guardian.
• The guarantor cannot live in another property managed by the management.
• The guarantor must provide:
• Photo ID, such as a valid passport.
• Proof of residence, such as a recent utility bill or bank statement dated within the previous three months.
• Failure to provide suitable documentation will result in the guarantor being declined.

Cooling Off Period

• 72-hour cooling-off period after booking if booked online or by phone and the accommodation has not been viewed in person.
• Duration is reduced to 24 hours if booking takes place from 1st August 2026.
• You may cancel the booking provided you have not moved in.
• Refunds will be processed within 10 working days.

No Visa No Pay

• You may cancel before the tenancy start date if you are unable to obtain a visa to enter the UK.
• You must provide supporting evidence (e.g. visa refusal) to your Residents’ Team within 72 hours of receiving it.
• Your Holding Deposit will be refunded.
• If you receive notification after your tenancy start date, you remain responsible for rent payments up to the date you provide evidence and release is confirmed.

No Place No Pay

• You may cancel before the tenancy start date if you did not receive the required grades to attend your chosen university.
• You may cancel before the tenancy start date if you failed to achieve the grades needed to continue your studies.
• You must provide supporting evidence (e.g. UCAS notification) to your Residents’ Team within 72 hours of receiving it.
• Your Holding Deposit will be refunded.
• If you receive notification after your tenancy start date, you remain responsible for rent payments up to the date you provide evidence and release is confirmed.

Replacement Tenant Accepted

• You may find a replacement tenant acceptable to the landlord if you wish to end your tenancy early and do not meet other criteria.
• The new tenant will sign a new agreement, which may be at a different rent to match the current market rate.
• Your rent account must be fully up to date before we accept a replacement.
• Any rent owed up to your leaving date must be paid.
• Once the replacement tenant has signed and paid, they assume responsibility for all future rent and obligations.
• Until the replacement tenant signs and pays, you remain responsible for the rent until the original end date.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Double occupancy

• Free dual occupancy