Harry Lord House, Manchester

Booking Deposit

• A holding deposit of £200 is required at the time of booking.

Security Deposit

• A security deposit of £350 is required.
• The first weeks' rent must also be paid to secure the room.
• The security deposit will be refunded after move-out if the property's quality standards are met.
• The Security Deposit is protected under a government-approved Deposit Protection Scheme.

Pay In Instalment

• Payment in full is available.
• Payment in 4 instalments is available with a valid UK guarantor.
• For STL move-ins, full payment is required at the time of booking.
• Instalment options are not available for STL move-ins.

Mode Of Payment

• Licence Fee payments can be made by Bank Transfer only.
• Security Deposit payments can be made by Bank Transfer only.
• The Holding Deposit can be paid by Card only.

Guarantor Requirement

• A valid UK guarantor is required to pay in instalments.
• International guarantors are not accepted.
• Students unable to provide a UK guarantor may use Housing Hand.

Additional Fees

• No extra charge for dual occupancy.
• This is a limited-time offer.
• Dual occupancy is permitted only for Platinum and above room categories.

Cooling Off Period

• Applies only to students who did not visit the accommodation in person before making their booking.
• For bookings made more than 28 days before the Licence Start Date:
• Students may cancel by providing written notice within 7 days of the Booking Date.
• For bookings made 28 days or less before the Licence Start Date:
• Students may cancel by providing written notice within 48 hours of the Booking Date.
• The Holding Deposit is non-refundable in all circumstances, including cancellations made during the cooling-off period.
• Students who visited the accommodation in person before booking are not eligible for the cooling-off period and may cancel only in accordance with the Licence Agreement.
• If the student does not cancel within the applicable cooling-off period, any subsequent cancellation will be governed by the Licence Agreement.
• Once the student has taken occupation of the accommodation, there is no right to cancel except where expressly permitted under the Licence Agreement.
• The cooling-off period does not apply to short-term or summer accommodation bookings. Such Licence Agreements are legally binding from the date of acceptance.

No Visa No Pay

• Students may cancel if their visa application to study is refused.
• Any prepaid rent or deposit will be refunded if the visa refusal is through no fault of the student.
• Official documentation confirming the visa refusal must be provided.
• The documentation must demonstrate that the refusal was beyond the student's control.

No Place No Pay

• Available to first-year students only.
• Students may cancel free of charge if their examination results change their university plans.
• Applies if the student:
• Does not achieve the grades required for their chosen university.
• Exceeds their predicted grades and chooses to attend a different university.
• A rejection letter from the original university must be provided, where applicable.
• An acceptance letter from the new university must be provided, where applicable.
• If the student transfers to a university in a city where the property operates accommodation, the property may offer alternative accommodation at the new location, subject to availability, on the same terms as the original booking.
• If the student declines the alternative accommodation offered, the original Licence Agreement will be cancelled.
• A cancellation fee of up to £100 may apply if the alternative accommodation is declined.
• If the Licence Agreement has already commenced, rent will be charged up to the cancellation date.

Replacement Tenant Accepted

• The student is responsible for finding a suitable replacement licensee, although site staff may assist subject to a reasonable marketing fee.
• The replacement licensee must:
• Be an enrolled student aged over 18.
• Not already be a licensee with the property.
• Be reasonably acceptable as a licensee.
• Take over the room for the remainder of the Licence Agreement at the same rental value.
• Sign all required Licence Agreement documentation.
• Provide a UK-resident guarantor or pay the remaining rent in full in advance.
• All replacement licensees must be approved by the Accommodation Office.
• Subletting is not permitted.
• The outgoing licensee must pay a £100 change of Licence Agreement charge.
• The outgoing licensee and guarantor remain liable for rent and other charges until a suitable replacement licensee is approved and all documentation is completed.

Extenuating Circumstances

• The landlord may agree to release a licensee for medical reasons or another substantial reason.
• Requests must be submitted in writing to the Accommodation Office.
• Medical requests must include:
• A signed letter from the student's doctor confirming advice to end university studies for health reasons.
• A signed letter from the university confirming withdrawal from studies for health reasons.
• The property may request additional information before making a decision.
• Requests are considered on a case-by-case basis.
• There is no right of appeal against the landlord's decision.

Other cancellation policies

• Students (and their guarantor, if applicable) must sign the Licence Agreement within 5 days of the accommodation offer.
• Failure to sign the Licence Agreement within 5 days may result in cancellation of the booking and the accommodation being remarketed.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Smoking

• Smoking is not permitted inside the building. Smoking is allowed only outside in designated areas, where permitted by property rules and local regulations.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.