Hassell Apartments, Newcastle-under-Lyme

Booking Deposit

• A £500 deposit is required to secure your room.
• The tenancy agreement must be completed within 7 days of property receiving the Booking Fee, unless another period is agreed.
• The Booking Fee is credited towards your first rental payment.
• The Booking Fee may be retained as a cancellation fee depending on the cancellation circumstances.

Mode Of Payment

• Payments can be made through the Resident Portal.
• Cash payments are not accepted.
• No surcharge applies to payments made by debit card or credit card.

Pay In Instalment

• The following payment plans are available:
• 1 payment
• No additional charges.
• Payment due in August.
• 4 payments
• No additional charges.
• Payment due in August, September, January, and April.
• 6 payments
• 3% surcharge on the total rent.
• Payments due in August, September, November, January, March, and May.
• 10 payments
• 7% surcharge on the total rent.

Guarantor Requirement

• A guarantor may be required as part of the tenancy agreement.
• UK and international guarantors are accepted.
• Students who pay the full rent in one payment do not require a guarantor.
• Third-party guarantor services, such as Housing Hand, are accepted.
• All guarantors must:
• Provide a copy of their passport.
• Provide a separate proof of address in the form of a utility bill dated within the last three months.
• If the resident fails to pay rent or breaches the tenancy agreement, the guarantor is responsible for any outstanding amounts.

Additional Fees

• A 3% surcharge on the total rent applies to the 6-payment installment plan.
• A 7% surcharge on the total rent applies to the 10-payment installment plan.

Cooling Off Period

• You may cancel your booking by notifying property before 1 August, or at least 28 days before your tenancy start date if your tenancy starts in a month other than September.
• No further evidence is required for cancellation within this period.
• The Booking Fee will be retained as a cancellation fee.

No Visa No Pay

• You may cancel your tenancy if your UK visa application is refused before your tenancy start date.
• You must provide:
• Written confirmation requesting cancellation.
• Official evidence confirming the visa refusal.
• The request and supporting evidence must be submitted within 72 hours of receiving the official visa refusal.
• If submitted within the timeframe:
• Any Booking Fee (if paid) will be refunded.
• Any rent payments made will be refunded.

No Place No Pay

• You may cancel your tenancy if:
• You do not obtain the required grades to attend your first-choice university, or
• You exceed your expected grades and choose to attend a different university.
• You must provide:
• Written confirmation requesting cancellation.
• Written evidence from your university or UCAS confirming rejection or acceptance at another university.
• The request and supporting evidence must be submitted within 72 hours of your exam results being published.
• If submitted within 72 hours:
• Any Booking Fee (if paid) will be refunded.
• Any rent payments made will be refunded.
• If submitted after 72 hours:
• The Booking Fee will be retained as a cancellation fee.

Early termination by students

• After key collection or the tenancy start date, early termination is only permitted through an approved Tenancy Takeover.
• A Tenancy Takeover will only be considered:
• From one month after the tenancy start date.
• Until two months before the tenancy end date.
• Before release from the tenancy:
• All outstanding rent must be paid.
• The replacement tenant must sign the tenancy agreement, pay any rent due, and move in.
• Your tenancy ends from the replacement tenant's tenancy start date.
• Any overpaid rent will be refunded within 28 days of the replacement tenant's start date, less the Booking Fee, which is retained as a cancellation fee.
• You may remain liable for any damages to the room.

Replacement Tenant Accepted

• If cancellation is for reasons other than the permitted cancellation grounds, you remain liable for the full contractual rent unless a replacement tenant is found.
• You are responsible for finding an eligible replacement tenant, although site staff will assist where possible.
• Once the replacement tenant:
• Signs the tenancy agreement,
• Pays any rent due, and
• Moves into the accommodation,
• you will be released from your contractual obligations.
• Any overpaid rent will be refunded, less the Booking Fee retained as a cancellation fee.
• The official release date will be confirmed by the site team.

Deferring Studies

• You may cancel your tenancy before your tenancy start date if you defer your university entry to the next academic year.
• You must provide:
• Written confirmation requesting cancellation.
• Written evidence from your university or UCAS confirming the deferral.
• The request must be submitted at least one week before the tenancy start date.
• Any rent payments made will be refunded.
• The Booking Fee (if paid) will be retained as a cancellation fee.

Other cancellation policies

• Cancellation by property before key collection may occur if:
• You notify them after the booking deadline that you no longer wish to enter the tenancy agreement.
• You fail to complete the tenancy agreement by the required deadline.
• You provide false or misleading information.
• The Immigration Act 2014 prevents Property from entering into the tenancy agreement.
• You fail to pay amounts due, including the first rental instalment, previous rent, or damage charges.
• You breach the tenancy agreement or a previous tenancy agreement.
• If you sign the tenancy agreement but do not collect your keys within two weeks of the tenancy start date:
• Property may cancel your booking.
• Your room may be re-let.
• Any rent paid and the Booking Fee applied towards rent will not be refunded.
• The Booking Fee will be retained.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Smoking

• Smoking is not permitted inside the building. Smoking is allowed only outside in designated areas, where permitted by property rules and local regulations.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.