Johnson's Duplex, Toronto

Additional Fees

• Placement Fee - Ca$280 (one-time)

Booking Deposit

• A CAD 280 non-refundable service fee is charged as an application fee.

Security Deposit

• The last month's rent is taken as the security deposit.

Pay In Instalment

• Monthly instalment plan.

Mode Of Payment

• Bank transfer.
• Credit card.
• Online payment portal.

Guarantor Requirement

• A guarantor is not required.
• An emergency contact aged 18 or above is mandatory.

Cooling Off Period

• The property does not offer any cooling-off period; all contracts are legal and binding.

No Visa No Pay

• Cancellation is accepted in case of a valid visa rejection with official proof.
• 60+ days before move-in:
• A refund is provided only if the room is re-rented.
• A CAD 280 non-refundable service fee is deducted.
• Less than 60 days before move-in:
• No refund is guaranteed.
• A partial refund may be considered only if:
• The room is re-rented.
• All required documents are submitted.
• The CAD 280 service fee and advertising/administration costs are deducted.

No Place No Pay

• Cancellation is accepted in case of a school rejection with official proof.
• 60+ days before move-in:
• A refund is provided only if the room is re-rented.
• A CAD 280 non-refundable service fee is deducted.
• Less than 60 days before move-in:
• No refund is guaranteed.
• A partial refund may be considered only if:
• The room is re-rented.
• All required documents are submitted.
• The CAD 280 service fee and advertising/administration costs are deducted.

Early termination by students

• Early termination is allowed subject to the property's conditions.
• The tenant is responsible for:
• Any unpaid rent.
• One additional full month's rent.
• An early termination fee equal to one month's rent.
• Advertising, cleaning, and turnover costs.
• No refund is provided unless a replacement tenant is found and approved.
• Any applicable refund is issued only after all deductions are applied and the room has been reoccupied.

Replacement Tenant Accepted

• A replacement tenant must be found and approved.
• Refunds are only considered after the room has been re-rented and reoccupied.
• Applicable deductions include:
• CAD 280 service fee.
• Advertising/administration costs.
• Other applicable deductions where stated.

Other cancellation policies

• Cancellations for personal reasons, change of plans, finding another accommodation, or change of mind are not accepted.
• No refund is provided under any circumstances for personal reasons.
• The policy applies to both the rent and the deposit.
• Booking a room is considered a serious commitment because it prevents others from booking the room.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.