Jose Silva, Madrid

Booking Deposit

• A booking deposit equivalent to one month's rent is required to confirm the reservation.

Security Deposit

• A security deposit equivalent to one month's rent is required.
• The security deposit is refundable.
• The refund is processed within up to six weeks after the student's check-out, provided all contractual obligations have been met.

Pay In Instalment

• Rent is paid monthly throughout the stay.

Mode Of Payment

• Payments can be made by credit card or debit card.

Guarantor Requirement

• A guarantor is not required.
• Students are required to make their monthly rent payments on time

Cooling Off Period

• No cooling-off period is offered.
• Once a booking is confirmed and payment has been made, the property's cancellation policy applies.

Other cancellation policies

• The cancellation policy is strict.
• Any payments already made, including rent, booking deposits, security deposits, fees, or any other charges, are non-refundable under any circumstances.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.