Journal Market Way, Melbourne

Booking Deposit

• The student is responsible for finding another student to take over the tenancy.
• The replacement tenant must complete their booking, make payment, and collect their keys before the original student's liability ends.
• Until these requirements are completed, the original student remains liable for all fees.

Security Deposit

• The bond is equivalent to 4 weeks' rent.
• The bond must be paid within 7 days of signing the tenancy agreement or commencement of occupancy, whichever comes first.

Pay In Instalment

• Rent is paid once every two weeks.

Mode Of Payment

• Rent can be paid by direct debit or through the resident portal.
• Deposit and bond payments can be made online using Mastercard, Visa, China UnionPay, WeChat Pay, or AliPay.
• Card and wallet payments are subject to a surcharge.
• Cash is not accepted.

Additional Fees

• A 1.5% credit card surcharge applies to credit card payments.

Cooling Off Period

• Students may cancel their booking without penalty within 48 hours of booking, provided they have not entered into and/or commenced their tenancy agreement.
• Any deposits or initial payments made will be refunded in full.

No Visa No Pay

• Applicable to first-year students.
• If the student's visa application is denied by the Department of Home Affairs (DHA), they may cancel their booking without penalty.
• The student must provide a minimum of 7 days' written notice prior to the commencement of the tenancy agreement.
• The student must submit the Refund Request Form within 72 hours of receiving the DHA refusal decision.
• A copy of the DHA refusal document must be provided.

No Place No Pay

• Applicable to first-year students.
• If the student's university application is not accepted, they may cancel their booking without penalty.
• The student must provide a minimum of 7 days' written notice prior to the commencement of the tenancy agreement.
• The student must submit the Refund Request Form within 72 hours of receiving the university's decision.
• A copy of the non-acceptance letter must be provided.

Early termination by students

• Students may leave before the end of their contract if they find another student to take over their tenancy for the remainder of the contract.
• Students must contact the reception team and complete the required forms before setting up a tenancy takeover.
• If a replacement student cannot be found, the student must pay any remaining rent owed.

Replacement Tenant Accepted

• The student is responsible for finding another student to take over the tenancy.
• The replacement tenant must complete their booking, make payment, and collect their keys before the original student's liability ends.
• Until these requirements are completed, the original student remains liable for all fees.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Pets

• No, pets including fish, birds, and reptiles are not permitted. Exceptions are made for residents who require the assistance of a trained and registered Service Dog or Assistance Dog.