Livensa Living Madrid Plaza Castilla, Madrid

Booking Deposit

• An Accommodation Initial Payment is required upfront to secure the reservation.
• The amount varies depending on the duration of the stay and the selected property.
• The payment is non-refundable except in the specified cancellation circumstances.
• The payment must be made at the time of booking or as specified during the booking process.
• If the Accommodation Initial Payment is not paid within 48 hours of signing the agreement, the booking will be cancelled and treated as not having been made.

Security Deposit

• A refundable security deposit must be paid before the tenancy start date..
• The deposit and the first month’s Housing Fee must be paid at least 45 days before the tenancy start date.
• If the tenancy start date is 45 days or less from the agreement signing date, the property may require the deposit and the full stay payment or the first month’s Housing Fee at the time of signing.
• The deposit is returned at the end of the stay, subject to deductions for damage, unpaid amounts, or other obligations under the agreement.
• For Rebookers, the existing deposit is transferred to the 2026/27 reservation. If the deposit is insufficient or has been used to cover damages or outstanding obligations, the resident must pay the outstanding amount within 5 days of notification.

Pay In Instalment

• The Housing Fee may be paid in monthly instalments, as specified in the agreement.
• The payment schedule depends on the agreement and the duration of the stay.
• The property may require payment of the full stay amount or the first month’s Housing Fee and the deposit at the time of signing, depending on the accommodation and the time remaining before the start date.
• Recurring charges are collected automatically when due under the agreed payment schedule.

Mode Of Payment

• Residents with a billing address within the SEPA region must set up payment through SEPA Direct Debit.
• Residents with a billing address outside the SEPA region must set up recurring payments using a valid debit or credit card.

Additional Fees

• Additional charges may apply for catering, housekeeping, long-term parking, and other recurring services selected by the resident.
• One-off charges may apply for additional overnight guests, accommodation-related services, paid events and activities, late cancellations or no-shows for chargeable events, daily or short-term parking, additional cleaning, individual catering or meal services, and other optional services.
• Charges may apply for the use of bookable facilities or common areas, additional services associated with facility bookings, and replacement or additional items requested by the resident.
• Residents may be charged for replacing lost or damaged key cards or access fobs.
• Additional fees and service-specific cancellation conditions depend on the services selected and the applicable booking details.

Cooling Off Period

• Cancellation is permitted within a maximum of 15 days from the contract signing date, provided the cancellation request is submitted before the tenancy start date.
• If fewer than 15 days remain between the contract signing date and the tenancy start date, cancellation is permitted only within the remaining days before the start date.
• This cancellation option applies only to the resident’s first accommodation contract with the property. It does not apply to subsequent contracts, renewals, or special promotions, including the Rebookers promotion.
• Amounts already paid will be refunded if the stated conditions are met.

No Visa No Pay

• If the visa application for the period covered by the booking is refused by the Spanish or Portuguese authorities, the resident may request cancellation before the tenancy start date.
• The visa refusal document must be provided as proof.
• Amounts already paid will be refunded if the stated conditions are met.

No Place No Pay

• If the resident is not admitted to, or loses their affiliation with, a university or educational institution and is not enrolled at another institution in the same province as the booked residence, cancellation may be requested before the tenancy start date.
• Documentary proof of payment for enrolment at an educational institution in a different province must be provided.
• Amounts already paid will be refunded if the stated conditions are met.

Early termination by students

• Before the tenancy start date: The resident may request cancellation by finding a replacement tenant under the same conditions and contract type, covering the period until at least the original end date.
• If the resident does not use the replacement option, cancellation may be requested by paying the Accommodation Initial Payment and 50% of the Housing Fee as compensation. The penalty must be at least one instalment and no more than three instalments.
• After the tenancy start date: The resident may request unilateral cancellation by paying 50% of the remaining agreement amount as compensation, subject to a minimum of one Housing Fee instalment and a maximum of three instalments.
• The month in which the resident leaves must be paid in full. The penalty is calculated based on the remaining period until the end date, excluding the month of departure.

Replacement Tenant Accepted

• The resident must find a replacement tenant who agrees to the same conditions and contract type until at least the original end date.
• The replacement must not have signed a contract with the property during the previous academic year or be negotiating or signing a contract for the current academic year.
• The replacement must be a student, researcher, or someone belonging to the academic world.
• For a bed in a shared room, the replacement must be of the same sex as the departing resident.
• Before the tenancy start date, the cancellation request must be submitted in writing to the email address of the accommodation stated in the contract.
• After the tenancy start date, the cancellation request must be sent to the email address of the building where the resident is staying.
• The cancellation process must follow the procedure specified by the property.

Other cancellation policies

• Cancellation requests before the tenancy start date must be emailed to Management, including the booking number, agreement start date, and details of the person who made the reservation.
• After the tenancy start date, cancellation requests must be sent to the email address of the building where the resident is staying, as stated in the agreement’s particular conditions.
• The property may reject, cancel, or refuse a booking if the payment information is invalid, incorrect, or insufficient; there is objective, documented evidence of identity theft or fraudulent use of another person’s personal information; or the resident does not meet the eligibility requirements.
• If the Accommodation Initial Payment is not paid within 48 hours of signing the agreement, the booking will be cancelled and treated as not having been made.
• Failure to make required payments by the agreed deadlines and before the tenancy start date may result in early termination of the agreement and cancellation of the booking.
• The Rebookers promotion does not permit voluntary early cancellation under the standard cancellation policy.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.