Lucky Plaza Apartment, Orchard

Additional Fees

• An administration fee of $200 applies for single occupancy.
• An administration fee of $250 applies for double occupancy.
• The administration fee covers:
• Contractualisation activities.
• Checks of legally required documents.
• Registration with condo management, if applicable.
• Issuance of keys and cards.
• Setup of a new mattress protector.
• Provision of a set of hangers before check-in.
• Stamp duty is not included in the administration fee.
• Stamp duty is mandatory under Singapore law and is payable by the tenant.
• Minor repairs are subject to a tenant liability of up to $150 per repair.

Security Deposit

• The security deposit is equal to one month's rent.
• The deposit is fully refundable at the end of the tenancy, provided there is no damage.

Pay In Instalment

• Tenants are issued an invoice on the 23rd of each month for the following month's rent.
• The invoice must be paid in full before the first day of the month.
• Late-payment penalties may apply as detailed in the tenancy agreement.

Mode Of Payment

• All payments are processed through the Flywire payment portal.
• Available payment methods may vary depending on the student's country of origin.
• For international payments, bank transfer is generally the safest option.
• Students may also use services such as Wise or Revolut, which may offer more competitive exchange rates depending on availability in their country.
• Credit card payments are not accepted.

Guarantor Requirement

• A guarantor is not required if the student is 18 years old or above at the time of booking.
• If the student is under 18 at the time of booking but will turn 18 during the tenancy, a parent or legal guardian may make the booking on their behalf.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Cooling Off Period

• There is no cooling-off period.
• Students are encouraged to review the property details, booking terms, and applicable fees before confirming the booking and making payment.

No Visa No Pay

• If the cancellation is due to visa rejection, the tenant may be eligible for a deposit refund.
• Proof of visa rejection is required.
• The tenant must inform the property within the specified timeframe:
• 45 days or more before the contract start date: 100% refund.
• 30–44 days before the contract start date: 50% refund.
• Less than 30 days before the contract start date: 0% refund.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.