Luna, London

Booking Deposit

• A £300 reservation payment is required to reserve an apartment.
• The reservation payment is held while references and credit checks are completed.
• Upon successful completion of the application process, the £300 reservation payment is deducted from the first rent payment.
• The reservation payment is refundable only if the reservation is cancelled within 24 hours.

Security Deposit

• A security deposit is required.
• The deposit is equal to five weeks' rent where the annual rent is less than £50,000.
• The deposit is equal to six weeks' rent where the annual rent is £50,000 or more.

Mode Of Payment

• Credit/debit card and bank transfer

Pay In Instalment

• Rent can be paid monthly.with a UK based salary equal to or greater than 2.5 times a years worth of net effective rent or having a guarantor.

Guarantor Requirement

• A guarantor acts as a financial back-up and agrees to cover the rent if the tenant is unable to do so.
• A guarantor is commonly required for students, international professionals, and international postgraduate students who do not have a UK credit history.
• Guarantors must provide:
• Identification.
• Proof of address.
• Referencing information.
• A UK based guarantor must have 5 times the rent in a UK based salary or with Housing Hand.
• Guarantors must be based in the UK.
• Only one guarantor is accepted per apartment.
• Residents may use the property's guarantor partner service (paid service).
• If the property's guarantor partner service is used, the required deposit will be £1,000.

Cooling Off Period

• You can cancel your reservation anytime.
• The £300 reservation fee will be returned if the reservation is cancelled within 24 hours.

Early termination by students

• Students wishing to end their tenancy must provide at least two months' written notice before their intended move-out date.

Replacement Tenant Accepted

• A fee of £50 (including VAT) applies per replacement tenant.
• Higher reasonable costs may apply where applicable.
• The fee covers referencing checks, Right-to-Rent checks, deposit registration, and the preparation and signing of new legal documents.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Pets

• Pets allowed for a small additional monthly fee.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Smoking

• Smoking is not permitted inside the building. Smoking is allowed only outside in designated areas, where permitted by property rules and local regulations.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.