Manna Ash House, London

Booking Deposit

• A £400 advance rent prepayment is required at the time of accepting the accommodation offer.
• The advance rent prepayment is credited towards the first rent instalment.

Pay In Instalment

• Rent can be paid in instalments.
• Instalment dates vary depending on the tenancy agreement and are detailed in the accepted contract.

Mode Of Payment

• Students paying by instalments must set up a Recurring Card Payment (RCP).
• International students can make payments in their local currency via the global payment portal using bank transfer, card, or supported eWallet payment methods.

Guarantor Requirement

• A UK-based guarantor is required.
• The guarantor must be able to provide proof of eligibility.
• Guarantor agencies are not accepted.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Early termination by students

• Cancellations require a replacement tenant to be found.
• If the student cannot provide a replacement, the student must discuss available options directly with the property team.

Replacement Tenant Accepted

• A replacement tenant must be found for cancellation.
• If the student cannot provide a replacement, they must discuss options directly with the property team.

Extenuating Circumstances

• Contract release requests may be considered by the Release Review Panel under exceptional circumstances.
• Eligible circumstances include:
• Death of the tenant.
• Serious illness or serious incident affecting the tenant.
• Illness or disability requiring withdrawal from the university course.
• Illness or death of an immediate next of kin requiring the tenant to leave their course.
• Other genuinely exceptional circumstances.
• Appropriate supporting evidence, such as a doctor's letter, death certificate, or confirmation from the educational institution, is required.
• Approval is subject to the Release Review Panel.

Other cancellation policies

• Cancellation arrangements must be discussed directly with the property team where a replacement cannot be provided.
• The property team will not respond to agents regarding arrival arrangements; students must make arrangements directly with the property teams.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Smoking

• Smoking is not permitted inside the building. Smoking is allowed only outside in designated areas, where permitted by property rules and local regulations.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.