Marland House, Southampton

Security Deposit

• 1. You need to pay a certain amount (depending upon the room type you select) as a deposit to secure your room with the property.
• 2. This will be refunded to you at the end of your tenancy period less any deductions and pending charges.

Guarantor Requirement

• A. The property requires you to have a valid UK Guarantor if you wish to pay in installments.
• B. The property does not accept international guarantors.
• C. If you are unable to provide your own UK Guarantor, the property recommends the service of Housing Hand.
• Please note:
• The guarantor must:
• 1. Be a resident in the UK for a minimum of 1 year.
• 2. Be over 21 years of age
• 3. Be a homeowner or in full time employment
• 4. Provide a copy of photographic identification, such as a passport, driving license or ID badge
• 5. Provide a copy of proof of your UK address which must be less than 3 months old, such as a utility bill (e.g. electricity, water, gas, telephone), a bank statement or a Council Tax bill.

Mode Of Payment

• Credit/debit card, bank transfer, and Flywire.
• Flywire payment options include Open Banking, Google Pay, Apple Pay, WeChat Pay, and others (Country/region-dependent).
• Note: The property does not accept cash.

Pay In Instalment

• If the student has a UK-based guarantor or housing hand,
• The student can pay in 3 installments.
• Full payment
• 3 installment
• 4 installment
• If the student does not have a UK-based guarantor
• The student must pay the rent in full
• Note: In case the student is paying in installments, then the property will ask for the initial payment 3 weeks before check-in
• If the student is paying in full, the property will ask you to pay 6 weeks before the date your tenancy commences.
• Note: The instalment plan may vary as per the room and tenancy selection.

Cooling Off Period

• Students can cancel their tenancy agreement within 7 calendar days of the booking date, known as the Initial Cancellation Period (Cooling Off Period).
• If the booking is cancelled within this period, the property will refund the full security deposit.
• Please note that the deposit refund may take several weeks, depending on the stage of the tenancy deposit protection process. If the deposit has already been registered with the tenancy deposit scheme, the refund timeline will be subject to the scheme's processing times, and the property cannot influence the speed of the refund.
• Cancellation After the Cooling Off Period:
• If a student cancels the booking after the 7-day Cooling Off Period, after collecting the keys, or after moving into the accommodation, they will remain responsible for paying the rent for the entire tenancy until a suitable replacement tenant, acceptable to the property, is found and the room is successfully re-let.
• The property is under no obligation to accept a replacement tenant suggested by the existing tenant or their representative, nor are they required to find a replacement tenant.
• The tenant is responsible for ensuring that the room is left in a clean and re-lettable condition and is available for viewings.
• Once a suitable replacement tenant has been found and the room has been re-let, the property will refund the security deposit, subject to any applicable deductions. A £50 contract variation fee will be deducted from the refund. No £50 fee will apply where the tenancy ends following any applicable legal notice period. For refunds made to non-UK bank accounts, an additional £20 international bank processing fee will bededucted.
• The security deposit is non-transferable and cannot be transferred to another tenant or another academic year.
• The original tenant will only be released from their tenancy obligations once the Cooling Off Period has expired for the replacement tenant or the replacement tenant has paid their rent and moved into the accommodation. If the replacement tenant cancels during their own 7-day Cooling Off Period, the original tenant will remain liable for the rent until another suitable replacement tenant is found.
• If the tenant moves out before the tenancy end date, the security deposit will not be refunded until the tenancy has officially ended.

No Visa No Pay

• Before the Tenancy Starts:
• If a student is unable to obtain the required visa before the tenancy start date, they may request to cancel their tenancy agreement.
• To request cancellation, the student must submit an Email confirming that their visa application has been refused, along with the official visa refusal notification issued by the relevant immigration authority.
• The required documents must be submitted within 3 calendar days of receiving the visa decision and before 1 September for academic year bookings.
• If the required documentation is received within the specified timeframe, the property will release the student from the tenancy agreement and refund the security deposit.
• If the required documents are not received before the tenancy starts, the student must provide 4 weeks' notice and will remain responsible for the rent from the tenancy start date until the end of the notice period.
• After the Tenancy Starts:
• If the tenancy has started but the student has not collected the keys, they will be liable for rent from the tenancy start date until the date they provide evidence of the visa refusal. A 4-week notice period will apply, during which the student will remain responsible for rent payments.
• If the student's visa is revoked after collecting the keys, they must notify the property within 48 hours by submitting an Email.
• The student must also provide official documentation confirming the visa revocation together with a letter from their university confirming their release. Once verified, the student will no longer be permitted to remain at the property.

No Place No Pay

• First-Year Undergraduate and First-Year Postgraduate Students:
• If a prospective first-year undergraduate or postgraduate student does not secure a place at their preferred university or higher education institution because they do not achieve the required entry grades, they may be released from their tenancy agreement.
• The student must submit an Email requesting cancellation along with written evidence from the university confirming that their place has been withdrawn. The required documents must be submitted within 3 calendar days of the results being published and no later than 28 August, whichever is earlier.
• Students who exceed their expected grades and choose to attend a different university may also be eligible to cancel their booking. Supporting documentation confirming admission to the new university must be provided.
• Once the required documents have been verified and accepted, the property will cancel the tenancy agreement and refund the full security deposit within 30 days.
• If the required documents are not submitted within the specified timeframe, the student must provide 4 weeks' notice and will remain liable for any rent due during the notice period.
• Second-Year and Subsequent-Year Students:
• Students may cancel their tenancy agreement within 7 calendar days of making the booking, known as the Cooling Off Period, by submitting an Email requesting cancellation.
• If the booking is cancelled during the Cooling Off Period, the property will refund the full security deposit. The refund timeline may vary depending on the tenancy deposit protection process.
• After the Cooling Off Period, cancellation will only be permitted if:
• A suitable replacement tenant is found;
• Any applicable legal notice period under current legislation applies; or

Replacement Tenant Accepted

• If a student wishes to end their tenancy after the Cooling Off Period, they will remain responsible for the rent until a suitable replacement tenant is found and the room has been successfully re-let.
• The property is under no obligation to find or accept a replacement tenant suggested by the existing tenant.
• The tenant must ensure the room is left in the same clean and re-lettable condition as it was at the start of the tenancy and make it available for viewings to help facilitate re-letting.
• Once a suitable replacement tenant has been accepted and the room has been re-let, the property will refund the security deposit, subject to any applicable deductions. A £50 contract variation fee will be deducted from the refund. No £50 fee will apply where the tenancy ends following any applicable legal notice period. For refunds made to non-UK bank accounts, an additional £20 international bank processing fee will be deducted.
• The security deposit is non-transferable and cannot be transferred to another tenant or another academic year.
• The original tenant will only be released from their tenancy obligations once the replacement tenant's Cooling Off Period has ended or the replacement tenant has paid their rent and moved into the accommodation. If the replacement tenant cancels their booking during their 7-day Cooling Off Period, the original tenant will remain responsible for the rent until another suitable replacement tenant is found.
• Once the replacement tenant has been accepted, or any applicable legal notice period has ended, the tenant must return all room keys to the property within 5 working days and provide their updated contact details to the property team before moving out.

Early termination by students

• Students may only cancel their tenancy agreement after moving into the accommodation in limited circumstances where their student status has been suspended or withdrawn. Satisfactory supporting evidence must be provided. Cancellations will not be accepted for any other reason.
• A student may request to terminate their tenancy agreement if:
• They have withdrawn from, been excluded from, or refused admission to their university or higher education institution.
• They have been absent from their course for more than 60 days due to illness and have agreed with their university or institution to suspend their studies.
• To request early termination, the student must provide at least 4 weeks' written notice by submitting an Email confirming their intention to cancel the tenancy agreement.
• The request must include:
• The student's full name and property details.
• The intended departure date.
• A letter from the university or higher education institution confirming that the student's status has been suspended, withdrawn, or that admission has been refused.
• Medical evidence, where applicable.
• The property will review the submitted documentation before confirming whether the tenancy agreement can be terminated.

Extenuating Circumstances

• Students experiencing exceptional or sensitive circumstances may submit a written request by Email along with supporting evidence, including medical documentation or confirmation from their university or higher education institution, where applicable.
• The request will be reviewed by the property's Special Conditions Panel, which will consider the individual circumstances before making a final decision.
• The student and their guarantor will be notified of the outcome in writing. The property aims to provide a decision within 10 working days, although this may take longer if additional approval from the landlord is required.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Smoking

• Smoking is not permitted inside the building. Smoking is allowed only outside in designated areas, where permitted by property rules and local regulations.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.