NESTL Ashfield, Sydney

Booking Deposit

• A Booking Deposit equal to two (2) weeks' Fee is required to reserve the Room after the application is approved.
• The Room is secured once the Booking Deposit is received.
• The Booking Deposit is credited in full toward the applicant's first Fee instalment.
• Payment details for the Booking Deposit are provided after the application is approved.

Security Deposit

• A Security Deposit (Bond) equal to two (2) weeks' Fee is required before commencement of the stay.
• The Security Deposit is refundable at the end of the occupation, subject to deductions for damage or unpaid amounts under the Occupancy Agreement.

Guarantor Requirement

• A Parent/Guardian Financial Guarantee is provided for applicants whose parent or guardian agrees to support them financially.
• The guarantor guarantees the applicant's obligations under the Occupancy Agreement, including Fees, the Booking Deposit, Security Deposit, damage, cleaning, repair, replacement, lost key card, false fire alarm, break fees, and other applicable charges.
• The guarantee remains in force for the entire term of the Occupancy Agreement, including renewal, extension, or Booking-over periods, until the applicant's obligations have been fully performed.

Additional Fees

• Additional charges may apply for cleaning, repairs, replacement, lost key cards, false fire alarms, or other charges payable under the Occupancy Agreement.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Early termination by students

• A break fee or other amount may be payable on early termination by the applicant, as referenced in the Parent/Guardian Financial Guarantee.

Other cancellation policies

• The Booking Deposit is forfeited if the applicant cancels the booking or withdraws the application at any time before commencement.
• The Booking Deposit is forfeited if the applicant fails to take occupation of the Room on the Commencement Date.
• The Booking Deposit is forfeited if the applicant fails to sign the Occupancy Agreement, pay any other amount owing, or provide required documentation by the date notified by the Manager.
• The Booking Deposit is refundable if the Manager withdraws the accommodation offer or is otherwise unable to provide the Room through no fault of the applicant.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.