New Orient House, London

Booking Deposit

• A holding deposit payment of £150 is due when you complete your application.
• The holding deposit payment is credited against your first rent instalment.

Pay In Instalment

• The first instalment is due on 1st August.
• Subsequent instalments are due on the dates listed in your Tenancy Agreement.
• If you receive accommodation funding via a monthly bursary, you may request to pay your rent in monthly instalments by contacting your Residents’ Team.
• Note: Full upfront payment is required if no guarantor is provided.

Mode Of Payment

• Bank Transfer and online payment

Guarantor Requirement

• A guarantor is required unless the tenant pays the full rent upfront.
• A guarantor can be international or UK-based.
• The guarantor must be over 18 years old.
• The guarantor cannot live with the tenant unless they are the tenant's parent or guardian.
• The guarantor cannot live in another property managed by the management.
• The guarantor must provide:
• Photo ID, such as a valid passport.
• Proof of residence, such as a recent utility bill or bank statement dated within the previous three months.
• Failure to provide suitable documentation will result in the guarantor being declined.

Cooling Off Period

• If you booked online or by phone and have not viewed the accommodation in person, you have a 72-hour cooling-off period after booking.
• This period is reduced to 24 hours if you book on or after 1st August 2026.
• You may cancel your booking during this period provided you have not moved in.
• Refunds will be processed within 10 working days.

No Visa No Pay

• You may cancel before the tenancy start date if you are unable to obtain a visa to enter the UK.
• Supporting evidence (e.g. visa refusal) must be provided to the Residents’ Team within 72 hours of receiving it.
• Your Holding Deposit will be refunded.
• If you receive the visa refusal notification after your tenancy start date, you remain responsible for rent payments up to the date you provide evidence and release is confirmed.

No Place No Pay

• You may cancel before the tenancy start date if you did not receive the required grades to attend your chosen university.
• You may cancel before the tenancy start date if you failed to achieve the grades needed to continue your studies.
• Supporting evidence (e.g. UCAS notification) must be provided to the Residents’ Team within 72 hours of receiving it.
• Your Holding Deposit will be refunded.
• If you receive the grade notification after your tenancy start date, you remain responsible for rent payments up to the date you provide evidence and release is confirmed.

Replacement Tenant Accepted

• The student must find a replacement tenant acceptable to the landlord.
• The replacement tenant must sign a new agreement and pay.
• Once the replacement tenant has signed and paid, they assume responsibility for all future rent and obligations.
• Liability ends once the replacement tenant has signed and paid.
• No specific fee is mentioned, but the new agreement may be at a different rent to match the current market rate.
• The leaving tenant's rent account must be fully up to date and any rent owed up to the leaving date must be paid before acceptance.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Subletting

• Student tenant

Smoking

• No smoking

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.