Nurtur House, Sheffield

Booking Deposit

• Advance Rent: £150.00.
• Payable within:
• 7 days of reservation if booked before 1 August.
• 24 hours of reservation if booked on or after 1 August.
• Deducted from the student's first rental payment before the tenancy start date.
• Failure to pay within the required timeframe will result in the reservation being cancelled.

Security Deposit

• £200.00.
• Payable before the tenancy start date.
• Protected in a Tenancy Deposit Scheme during the tenancy.
• Refundable at the end of the tenancy, less deductions for damages or outstanding charges.
• If rebooking for the following academic year, the deposit is automatically transferred to the new room.

Pay In Instalment

• Full payment
• 4 instalment
• Note: Students may request an alternative payment plan if they have exceptional circumstances or wish to align their rent payments with their student finance schedule. Requests are reviewed by the property team on a case-by-case basis.

Mode Of Payment

• Online payment

Guarantor Requirement

• A guarantor is required when paying rent in instalments.
• The guarantor must:
• Be at least 21 years old.
• Have been a UK resident for at least one year.
• Be a homeowner or in full-time employment; or
• Be an approved guarantor service (e.g. Housing Hand).
• Overseas guarantors are not accepted.
• The property may request:
• Photo identification.
• Proof of UK address dated within the last 3 months.
• Students without an eligible UK guarantor must:
• Pay the full rent in one instalment at the start of the tenancy; or

Cooling Off Period

• Before 1 August:
• Students may cancel within 7 days of receiving the booking confirmation email.
• Cancellation is only permitted if the accommodation keys have not been collected.
• Any Advance Rent paid will be refunded within 7 working days, minus any transaction charges.
• On or after 1 August:
• Students may cancel within 24 hours of receiving the booking confirmation email.
• Cancellation is only permitted if the accommodation keys have not been collected.
• Any Advance Rent paid will be refunded within 7 working days, minus any transaction charges.

No Visa No Pay

• Students who fail to obtain a UK visa before the tenancy start date may cancel their tenancy.
• Written confirmation requesting cancellation must be provided.
• Official evidence confirming the visa refusal must be submitted.
• Documents must be submitted within 72 hours of receiving the visa refusal.
• Any Advance Rent paid will be refunded, minus any transaction charges.
• If the visa is refused after the tenancy start date, the student remains liable for rent until a suitable replacement tenant is found.

No Place No Pay

• Students who fail to obtain the required grades and are not accepted into university may cancel their tenancy.
• Students must provide:
• Written confirmation requesting cancellation.
• Supporting evidence from the university or UCAS.
• Documents must be submitted within 72 hours of exam results being published.
• Any Advance Rent paid will be refunded, minus any transaction charges.

Early termination by students

• Early termination is only permitted under the circumstances specified in the tenancy agreement.
• Students remain liable for all contractual rent unless released from the tenancy.
• Students moving out early due to extenuating circumstances should contact the management team to discuss a tenancy takeover.

Replacement Tenant Accepted

• Students are responsible for finding a suitable replacement tenant.
• The replacement tenant must be approved by the property.
• The student's liability ends only after:
• The replacement tenant is accepted; and
• A new tenancy agreement has been completed with the replacement tenant.
• Advance Rent or any overpaid rent will be refunded, less a £50 cancellation and administration fee.
• If a replacement tenant is secured before the tenancy start date and the tenancy takeover is completed successfully, the student is no longer liable for future contractual obligations.
• If a visa is refused after the tenancy start date, the student remains liable until a suitable replacement tenant is found.

Extenuating Circumstances

• Students who are unable to attend university or live away from home due to extenuating circumstances may request cancellation.
• Examples include:
• Ill-health.
• Family issues.
• Proof of the circumstances may be required before approval.
• Approval is at the property's discretion.
• Students remain liable for rent until an agreed tenancy release date.
• A £50 cancellation and administration fee may apply for a tenancy variation.
• If cancellation is not approved, the student is responsible for sourcing a replacement tenant.
• The following are not considered extenuating circumstances:
• Change of mind.
• Booking different accommodation.

Other cancellation policies

• Once the tenancy agreement has been entered into, students are bound by its contractual obligations unless an eligible cancellation condition applies.
• The property may cancel a booking if:
• The tenancy agreement is not signed within 7 days of reservation (24 hours for bookings made after 1 August).
• Advance Rent is not paid within 7 days of reservation (24 hours for bookings made after 1 August).
• The initial rent instalment is not paid within 10 days of its due date and no reason for non-payment is provided.
• Keys are not collected within 28 days of the tenancy start date.
• Incomplete, false or misleading information is provided, including failure to complete the application or provide guarantor details or supporting documents.
• If the booking is cancelled because keys are not collected within 28 days of the tenancy start date:
• The property may terminate the tenancy and re-let the room.
• Rent already paid, including Advance Rent, will not be refunded.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Pets

• No Pet

Subletting

• If you wish to have a tenancy transfer please see the cancellation policy and check with the site team for assistance.

Smoking

• Can't smoking in the property

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.