Puzuelo, Madrid

Booking Deposit

• You must pay €250 at the time of booking.
• Note: Booking deposit is not refundable.

Security Deposit

• You must pay €1,200 as a security deposit to secure your room.
• Refund conditions linked to cancellation eligibility
• Refund timeline typically within 30 days after cancellation confirmation (if applicable)

Mode Of Payment

• Bank transfer
• Credit card
• Debit card

Guarantor Requirement

• A guarantor is required to book this property.
• Must ensure rent payment in case of tenant default
• Must provide:
• Proof of identity (ID or passport)
• Proof of income (salary slips, tax returns, bank statements)
• Signed guarantor agreement
• Proof of address/residency
• Must consent to credit/background checks
• Income requirement: typically 3–4 times the annual rent
• Both domestic and international guarantors accepted, subject to verification
• International guarantors:
• Must provide financial proof and identification

Additional Fees

• Each additional room cleaning: €15
• Car parking: €35
• Motorcycle parking: €20

Cooling Off Period

• Typically around 5 days from receipt of the contract and payment request
• Cancellation allowed without penalty within this period
• Full refund of deposit if cancelled within this timeframe
• Cancellation must be notified in writing (usually via email)

No Visa No Pay

• Cancellation allowed in case of visa denial or refusal of student residence permit
• Refunds applicable under justified circumstances
• Cancellation must be communicated as soon as possible
• Refunds are usually processed within 30 days of cancellation confirmation

No Place No Pay

• Cancellation allowed in case of non-admission or rejection by university
• Also applicable for failure to pass entrance exams or meet admission criteria
• Refunds applicable under justified circumstances
• Cancellation must be communicated as soon as possible
• Refunds are usually processed within 30 days of cancellation confirmation

Early termination by students

• Beyond the cool-off period, cancellations may incur fees or forfeiture of deposits unless justified reasons apply

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Pets

• Pets may be subject to restrictions based on type, size, or number. Approval from management may be required prior to bringing a pet into the residence.
• Additional fees or deposits may apply in relation to pet ownership.
• Pets must not cause disturbance to other residents and are expected to comply with community rules at all times.
• Certain residences may prohibit specific types of pets or enforce stricter pet-related guidelines.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.