Residencia Reina De La Pau, Barcelona

Booking Deposit

• A registration fee is required to make the reservation firm. For stays of more than 3 months, the registration fee is €380 and is non-refundable.
• For stays of 1–2 months, registration is free, while for stays of 2–3 months, the registration fee is €180.

Security Deposit

• For stays of 1–3 months, the security deposit is €260. For stays of more than 3 months, the security deposit is €952.
• The security deposit is returned when the stay ends on the agreed date, subject to room inspection and deductions for any damage and final cleaning. It does not cover the rent for the final month.

Pay In Instalment

• Monthly payments are due in advance during the first five days of each month.
• For a full academic-year reservation, the September payment is charged pro rata from the arrival date together with the June monthly payment. The remaining months are payable in full, including during public holidays or extended absences. July is reserved separately and paid by day.
• For short stays of more than three months, the first month's payment must also include the final month's payment.

Mode Of Payment

• Monthly payments are normally made by direct debit.
• Bank transfer is accepted, with the applicant responsible for the transfer fees.
• Payments must be made for the exact amount, and transfer costs are payable by the applicant.

Guarantor Requirement

• No guarantor is required.
• The student must submit their own required documentation instead:
• Copy of passport.
• Spanish bank account details.
• University admission and payment proof for the current year.
• Personal interview.
• Photograph.
• Previous academic records.
• International health insurance.

Additional Fees

• A €10 late payment fee applies where payment is made during the additional five-day period following a missed payment deadline.
• Final cleaning is charged at the end of the stay and deducted from the security deposit.
• A €100 penalty applies if a half-board or full-board package is cancelled or reduced during the stay.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Early termination by students

• If a resident permanently leaves the residence during the academic year before the date stated on the registration form, the current month's rent remains payable, and the security deposit and any months paid in advance will be forfeited.

Other cancellation policies

• Failure to comply with the Internal Regulations or conditions of registration may result in immediate expulsion or termination of the relevant contract.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.