Sarmiento family, premium service

• • Parking service: outside our house, right on the street, a man takes care of the rental cars during the night. He charges 2.00 CUC and you must pay him directly. We help in communication with men, but we are not responsible for car care.
• • Laundry service: we offer laundry service, but unfortunately we can not allow guests to use our washing machine, it is in a private place of the house and it must be operated by accustomed users. Deliver your clothes at the reception between 8:00 a.m. and 3:00 p.m. and pick it up at 6:00 p.m. Service fees change according to the amount between 5.00 and 10.00 CUC.
• • Taxi service: Due to the difficulty of transportation in Cuba, we manage the taxi service to and from the Abel Santamaría International Airport, the José Martí International Airport, the Viazul Bus Station and cities such as Havana, Trinidad, Varadero, Cienfuegos and more. The rates for this service depend on the season and the car class, and we are not responsible for the prices.
• • Meals: we offer breakfast, lunch and dinner. Any type of special diet must be informed by the guests upon arrival.
• • City Tours: a specialized guide, is available to offer historical tours of the city between 10:00 a.m. and 5:00 p.m. The charge for this service is 25.00 CUC and must be paid directly to him.
• • Accommodation management in other cities: during the time we have been working we have received very good recommendations from houses and hosts in other provinces, so if the guest needs it we can help in the management of accommodation in other provinces.
• • Guest's rights: our guests have the right to: 1. a friendly, helpful and personalized service, 2. clarification of any question or concern about the accommodation and the city in general, 3. Free coffee or tea during your stay, 4. to be registered in the Tenant Registration Book (as stipulated by Cuban Cuban Immigration Authorities) 5. to get help from the hosts in case of inconvenience during their stay. 6. request daily room service at no additional charge 7. access to common areas 8. be referred by name, 9. receive clean room and bathroom, 10. clean sheets and towels, 11. request, at no additional charge, the administration of local and national long distance calls, provided that it does not exceed 5 minutes, which in this case will be charged according to the island's rates.
• • We are very committed to saving natural resources, so we ask our guests not to leave the air conditioning when they are out of the room, using only the water they need and cooperating with our reuse towel policy.
• • The loss of each key will be charged to the guest at 5.00 CUC.
• • In Cuba it is very difficult and expensive to obtain any of the items we offer for the enjoyment of our guests, so we ask you to be careful. The fee for negligent breakage will be reduced to a minimum of 20.00 CUC and the rate will increase depending on the cost of the item. This does not include items of low value such as cups and coffee cups.
• • We have managed to gather an efficient work team of great human quality, each of us works hard to please our guests, whose welfare we are very committed to, so we request that the treatment to us be kind and respectful, we thank all "good morning", "thank you" and "see you later"
• • Cuba is a country where solving a technical problem can take a couple of hours, in case it happens, we sincerely ask our guests to be patient.

Length of stay

• Maximum stay: 365 nights.