Singroost Singapore Novena, Novena

Booking Deposit

• A booking deposit of SGD 2,000 is required at the time of booking.
• The booking deposit is payable along with the SGD 480 one-time registration fee.

Pay In Instalment

• Students can choose to pay their rent in full or by instalments.
• The number of instalments is not explicitly mentioned.
• The instalment frequency and due dates are not explicitly mentioned.

Mode Of Payment

• Payment can be made by credit card, debit card, direct debit, interbank transfer, telegraphic transfer, SWIFT, or PayNow.
• Accepted card types are Visa, Visa Electron, Mastercard, Maestro, and UnionPay.
• For bank transfers, the student's full name must be used as the payment reference.
• Any bank charges incurred from telegraphic transfers will be the responsibility of the remitter.

Guarantor Requirement

• A guarantor is required for students under 21 years old.
• The guarantor's email address and relationship to the student are required.
• One of the following documents must be submitted as a photo or scanned copy:
• Passport bio-data page
• National ID (front)
• Immigration visa or related document

Additional Fees

• Registration Fee: SGD 480, one-time and non-refundable.
• Rental Stamp Duty: 0.4% of the total rent payable over the entire lease period; non-refundable.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Cooling Off Period

• A 24-hour cooling-off period is provided.
• Students may cancel their agreement unconditionally within 24 hours after making the payment.

No Visa No Pay

• Available for first-time applicants who have not yet moved in.
• If the student's Singapore student visa application is rejected by the Immigration & Checkpoints Authority (ICA), the student may apply for unconditional termination of the tenancy agreement.
• The visa rejection letter must be submitted within 3 days of receiving the result.
• Required documents:
• Student's passport bio-data page
• Student visa rejection letter
• Completed cancellation application form
• Once the documents are verified, the tenancy agreement will be cancelled.
• Any eligible deposit or rent paid will be fully refunded.
• The one-time registration fee and government rental stamp duty are non-refundable.
• Refund processing generally takes approximately 14 working days after receipt of the complete cancellation request.
• Additional processing time may be required in special cases.

Other cancellation policies

• Before check-in, the tenancy agreement can be cancelled unconditionally if the student's student visa application is rejected or the student does not receive an offer letter.
• Cancellation requests must be submitted using the prescribed cancellation form.
• Any eligible deposit or rent paid will be refunded after verification.
• The one-time registration fee and government rental stamp duty are non-refundable.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.