Southgate, Birmingham

Booking Deposit

• A £250 Advance Tariff Payment is required at the time of booking.
• The payment is credited towards the first rent instalment.
• The £250 payment is not required where the full rent is paid upfront or where the booking is made after the first instalment's due date.
• The £250 Advance Tariff Payment is non-refundable unless a refund is applicable under a relevant cancellation policy.

Pay In Instalment

• Rent can be paid in 1, 2, 3, 4 or 7 instalments.
• The actual instalment amounts vary according to the room type.
• The payment dates are the same for all room types:
• 1 instalment: 1 August 2026
• 2 instalments: 1 August 2026 and 7 January 2027
• 3 instalments: 1 August 2026, 7 January 2027 and 15 April 2027
• 4 instalments: 1 August 2026, 2 October 2026, 7 January 2027 and 15 April 2027
• 7 instalments: 25 August 2026, 19 October 2026, 7 January 2027, 14 February 2027, 1 April 2027, 1 May 2027 and 1 June 2027.

Mode Of Payment

• Rent payments may be made by bank transfer.
• Stripe is also available as an alternative payment method.
• For bank transfer payments, the student's name and date of birth should be used as the payment reference.
• Stripe processing fees are 1.6% for domestic transactions and 3.25% for international transactions.

Guarantor Requirement

• No guarantor is required for 1 or 2 instalments.
• A UK guarantor is required for 3, 4 or 7 instalments.
• The guarantor must be a UK resident and demonstrate sufficient financial capability to guarantee the Occupier's obligations.
• Third-party guarantor services are accepted for students who do not have a suitable UK guarantor.

Additional Fees

• Dual occupancy is available in studio rooms only, subject to availability.
• A Dual-Occupancy Supplement applies when a second occupant is added; the amount is confirmed upon request.
• An additional charge may apply for excessive electricity or utility consumption, where applicable.
• A £500 penalty applies for each smoking violation, in addition to applicable cleaning, deodorisation or damage-repair charges.
• A £25 replacement fee applies for a lost or stolen key.
• A £50 replacement fee applies for a lost or stolen fob.
• Damage beyond fair wear and tear may result in repair or replacement charges.
• Laundry is charged at £3.50 per wash and £2.50 per drying cycle.
• Contents insurance and an individual TV Licence are the Occupier's responsibility.

Cooling Off Period

• Individual room bookings can be cancelled free of charge within 7 days from the booking date when the booking is made more than 19 weeks before the Licence start date.
• Individual room bookings can be cancelled free of charge within 48 hours from the booking date when the booking is made less than 19 weeks before the Licence start date.
• Cancellation must be submitted in writing.
• The £250 Advance Tariff Payment is refundable when the booking is cancelled within the applicable cooling-off period.

Replacement Tenant Accepted

• After the Licence has commenced, the Occupier can terminate the Agreement only when a suitable Replacement Occupier is found and approved.
• If a suitable Replacement Occupier is not found, the Occupier remains liable under the Agreement.
• The Replacement Occupier must be a full-time student, meet the eligibility criteria and formally accept the terms of a new Licence Agreement.
• The proposed Replacement Occupier must be approved by the property.
• The outgoing Occupier must submit a written request for replacement approval.
• A £50 transfer of Agreement fee applies when a replacement is approved.
• The outgoing Occupier is released from the Agreement from the start date of the new Occupier's Agreement.
• The outgoing Occupier loses any discount offered at the time of booking, and any refund is calculated based on liability for the full Occupation Tariff.
• If an agent is used to find the Replacement Occupier, the outgoing Occupier is responsible for the agent's commission.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

No Visa No Pay

• A booking may be cancelled with a full refund if the UK study visa application is declined by UK Visas and Immigration.
• The student must notify the property in writing within 3 days of receiving the visa refusal and provide sufficient evidence of the rejection.
• The rejection must not have resulted from failure to complete the required UKVI application steps.
• The university must have been able to issue a CAS Number, and the visa rejection must not have resulted from failure to complete the necessary application steps for studying in the UK.
• The Advance Licence fee and £250 Advance Tariff Payment are refundable where the cancellation is accepted under this policy.

No Place No Pay

• A booking may be cancelled with a full refund if the required grades are not achieved and the university place is withdrawn.
• The policy also applies to prospective first-year students whose university place is subsequently withdrawn because the required exam grades were not achieved.
• Prospective first-year students who choose to attend a different university after exceeding their expected grades may also cancel under this policy.
• The cancellation request must be submitted within 3 days of receiving the results.
• The request must include written or email confirmation of the cancellation, the student's full name and complete property details.
• Current students must provide a university or college letter confirming that the required results were not achieved and the place was withdrawn.
• Prospective students must provide a written rejection letter from the chosen university or college or UCAS, a screenshot of UCAS status showing that the required grades were not met, or proof of acceptance to a new university via UCAS Adjustment.
• The £250 Advance Tariff Payment is refundable where the cancellation is accepted under this policy.
• The student must book their check-in at least 3 working days before the arrival date.
• Failure to provide the required notice may result in the student being unable to check in on the preferred date, with no refund of the Licence Tariff available in such circumstances.

Other cancellation policies

• Cancellation must be submitted in writing by email together with any required details.
• Block Booking cancellations are accepted at the sole discretion of the property.
• Licence Tariff payments for Block Bookings are non-refundable unless the property provides written confirmation of an exception.
• If the Accommodation or Building becomes incapable of occupation because it is destroyed, damaged or affected by another event, either party may end the Agreement by giving one month's written notice.

Smoking

• Smoking is not permitted inside the building. Smoking is allowed only outside in designated areas, where permitted by property rules and local regulations.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.