SPC 45127, Essen

Booking Deposit

• The first monthly payment is required in advance.
• The advance rent is considered the booking deposit.

Security Deposit

• The deposit amount varies by property.
• The deposit is returned at the end of the contract if there is no damage to the property.

Pay In Instalment

• Rent is paid monthly.
• A designated payment date is decided by the landlord, and the rent must be paid on or before that date.

Mode Of Payment

• Payments can be made via PayPal or credit card directly on the website.

Guarantor Requirement

• No guarantor is required.

Additional Fees

• The booking fee and service fee are charged separately.
• The booking fee may or may not be charged at the sole discretion of the landlord.
• Final cleaning fees vary by property.
• Additional charges may include contract opening and closing costs.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Cooling Off Period

• There is no standard cooling-off period applicable to all bookings.
• Cancellations made shortly after acceptance may sometimes be considered for a full refund, depending on the circumstances, the landlord's policy, and the reason for cancellation.
• Such cases are assessed on a case-by-case basis.

No Visa No Pay

• The service fee is generally non-refundable if a tenant cancels because a visa is not issued.
• The rental amount is refunded according to the applicable cancellation terms and conditions of the specific listing.

University Course Cancellation/Modification

• If a student's university course is cancelled or modified, the possibility of cancelling the booking or obtaining a refund depends on the cancellation terms of the specific listing and the circumstances of the case.
• Individual cases may be assessed where circumstances change.

Early termination by students

• Early termination depends on the individual landlord's policy and the rental contract.
• In Germany, a three-month notice period is generally applicable; however, the specific rental agreement may provide different terms.
• The service fee is non-refundable in all cases.
• The applicable cancellation and termination conditions need to be checked with the team.

Delayed Arrivals & travel restrictions

• Delayed arrival is generally possible, but practical arrangements depend on the individual property and landlord.
• If the property uses a key box or another self-check-in solution, the tenant may be able to arrive outside standard hours.
• If the landlord needs to meet the tenant personally for key handover, the arrival time needs to be coordinated with the landlord's availability.
• Unforeseen delays need to be handled according to the specific check-in arrangements of each property.

Other cancellation policies

• The rental amount is refunded according to the applicable cancellation terms and conditions of the specific listing.
• The service fee is generally non-refundable when a tenant cancels a booking due to a change in personal circumstances.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.