Starvia By Y Suites on Fortress Hill, Hong Kong

Booking Deposit

• A deposit equivalent to 1 week's rent is required.

Security Deposit

• A bond of 4 weeks' rent is required as a security deposit.
• The bond must be paid to NSW Fair Trading (Rental Bonds Online) before the stipulated deadline.
• The bond is held until after the student departs from the property.
• The bond is returned after departure, less any amounts owed, including rent arrears, departure cleaning, or damages to the leased apartment.

Mode Of Payment

• Telegraphic transfer via the student's preferred bank.
• Direct Debit.
• Credit card via the online guest portal.
• WeChat Pay.
• Alipay.
• A bank surcharge applies to credit card payments via the online guest portal.

Guarantor Requirement

• A guarantor is not required.

Pay In Instalment

• Full payment is required.
• Instalment payments are not available.

Other cancellation policies

• If the selected room type is unavailable, the property may provide flexibility to refund the payable deposit when the reservation is cancelled by the property.
• For other cancellation reasons, the advance deposit, including the AU$55 fee for the shower curtain and mattress protector, will be retained as non-refundable.
• The payable deposit will be retained as non-refundable for cancellations relating to the property specified in the source.
• The cancellation policy applies only to new students who have booked and have not previously stayed at the property.
• Once the contract commences, the pre-commencement cancellation policy no longer applies.
• Before arrival, students are required to sign a Residential Tenancy Agreement, Rooming House Agreement, or Occupancy Agreement.
• Once the agreement is signed, its terms and conditions apply and supersede other cancellation policy conditions.
• Failure to complete the required pre-arrival tasks within the specified deadline may result in booking cancellation and forfeiture of the deposit.
• Students must notify the property team in writing and complete the required lease break documentation for early termination after commencement.

Early termination by students

• Early termination after lease commencement is subject to the signed Residential Tenancy Agreement, Rooming House Agreement, or Occupancy Agreement.
• Once signed, the agreement's terms and conditions supersede other cancellation conditions.
• Breaking the agreement may incur penalties.
• Students who cannot continue staying in the room or paying the rent/occupancy fee must notify the property team in writing and complete a lease break form as soon as possible.
• The property team will assist with the early termination procedure and required forms.
• A break fee applies based on how far the student has progressed through the lease:
• 4 weeks' rent if less than 25% of the lease term has elapsed.
• 3 weeks' rent if at least 25% but less than 50% of the lease term has elapsed.
• 2 weeks' rent if at least 50% but less than 75% of the lease term has elapsed.
• 1 week's rent if at least 75% of the lease term has elapsed.

No Place No Pay

• If the student receives confirmation that they have not been accepted by any institution in the city of the booked property before 7 days of the lease commencement date, they may request cancellation without penalty.
• The cancellation request must be submitted by email within 24 hours of receiving the institution's confirmation of non-acceptance.
• The student must provide the reservation number, property booked, and proof of rejection/non-acceptance from an institution in the relevant city.
• Once the submitted information is received and verified, the student will be advised that the lease has been cancelled without penalty and will be guided through the refund process.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

No Visa No Pay

• If the student is refused an Australian study visa by the Department of Home Affairs (DHA) within 7 days of the lease commencement date, they may request cancellation without penalty.
• The cancellation request must be submitted by email to the property management within 24 hours of receiving the DHA refusal.
• The student must provide the reservation number, property booked, and proof of the DHA refusal.
• If the visa is still pending or being processed within 7 days of the lease commencement date, the student may request cancellation.