The Carabanchel Episode, Madrid

Mode Of Payment

• Digital and recurring payment methods are accepted.
• With a Spanish bank account, rent can be paid via direct debit (SEPA).
• Without a Spanish bank account, rent can be paid via bank transfer between the 1st and 5th of each month.
• Most bookings are made and paid for online.

Pay In Instalment

• For stays of up to 30 nights, payment is made in advance.
• For stays longer than 30 nights, a recurring payment arrangement is set up.
• The first month's rent is prorated.

Security Deposit

• A one-month security deposit is required for stays longer than 30 nights.
• The deposit is fully refundable and will be returned at the end of the stay after the room/apartment has been inspected and found to be in satisfactory condition.

Guarantor Requirement

• The property only accept guarantors with income in the European Union.
• The other option is quarterly or advance payment.

Additional Fees

• Out-of-hours key collection/check-in is available at an additional cost of €50, subject to staff availability.
• Additional cleaning services can be requested and may incur an extra charge.

Cooling Off Period

• A 48-hour cooling-off period is available.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

No Visa No Pay

• Cancellation may be permitted if the student's visa is denied,
• The visa denial must be justified.

Extenuating Circumstances

• Cancellation may be permitted in cases of major family or health issues.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.