The FIZZ Frankfurt, Frankfurt

Booking Deposit

• An admission fee is required as the booking deposit.
• €99 applies to bookings of 10 months or more.
• €249 applies to bookings of less than 10 months.
• The booking must be completed and the booking deposit must be paid within five days.

Security Deposit

• A security deposit equal to 3 × cold rent is required.
• The security deposit must be paid at least 14 days before the start of the tenancy.

Pay In Instalment

• Rent is payable monthly.

Mode Of Payment

• The booking deposit may be paid by card.
• The first rent payment and security deposit must be paid by bank transfer.
• Monthly rent is collected through SEPA direct debit from a European bank account.

Guarantor Requirement

• A guarantor is not required.

Additional Fees

• Paid cleaning services are available at an additional charge.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Cooling Off Period

• A 14-day cooling-off period is available.

No Visa No Pay

• Visa refusal is not an exception for cancellation.
• The tenancy must be terminated in accordance with the standard termination policy.

Early termination by students

• Long-term contracts may be terminated with three months' notice by 30 September of the second contract year.
• The termination request must be submitted in writing with an original handwritten signature.
• Termination requests submitted by telephone, email, scanned documents, or digital signatures are not accepted.
• The termination letter can be submitted in person at the residence reception or by post.
• For postal submissions, the termination is effective from the date it is received in Berlin, not the postmark date.

Replacement Tenant Accepted

• Students may end their tenancy early by finding a suitable replacement tenant.
• The replacement process must be initiated at least four weeks before the end of the month in which the student intends to move out.
• The replacement tenant must meet the property's eligibility requirements and submit the required supporting documents.
• The replacement tenant is subject to approval by the Letting Team.
• The existing tenant remains responsible for rent payments and tenancy obligations until the replacement tenant's tenancy agreement has been signed and the termination has been confirmed.

Other cancellation policies

• Termination without notice
• The property may terminate the tenancy without notice for serious breaches of the tenancy agreement or house rules.
• Grounds for termination include significant rent arrears, repeated misconduct after a formal warning, vandalism, intentional property damage, or threatening staff or residents.
• A termination without notice does not automatically release the tenant from rent liabilities. The tenant may remain liable until a replacement tenant is found or the minimum contract term expires.
• If termination is due to unpaid rent, it may be withdrawn if the full outstanding balance is paid within the specified deadline. This option is generally available only once.
• Failure to vacate the property may result in legal proceedings and associated legal costs being charged to the tenant.
• Subletting
• Subletting allowed with landlord approval; minimum subtenancy period 3 months
• Subtenant documents required (passport + subtenant form)
• Permission issued by landlord; tenant remains responsible for contractual arrangements with subtenant

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.