The Leat Apartments, Exeter

Booking Deposit

• A holding deposit equivalent to 1 week's rent is required to reserve the apartment.
• Payment of the holding deposit withdraws the property from the market and prevents further viewings.
• The holding deposit is credited towards the security deposit if the tenancy is offered and accepted.
• The necessary paperwork should be completed within 15 days of payment of the holding deposit, unless a longer period is agreed.

Security Deposit

• The security deposit is calculated as 5 weeks' rent of the chosen apartment.
• The holding deposit is credited towards the security deposit, with the remaining balance payable after the reservation is confirmed.
• The deposit is protected by The Deposit Protection Service (DPS).
• The deposit is returned at the end of the tenancy if the apartment is returned clean and undamaged.
• Deductions may be made for damage beyond fair wear and tear, missing contents, unpaid rent, damage to the building, or cleaning where the tenant has breached their obligations.
• The landlord or agent will inform the tenant within 10 working days of the tenancy ending if they intend to withhold all or part of the deposit.

Pay In Instalment

• The tenancy agreement example specifies 17 weeks' rent payable 10 days before the commencement of the term.
• A further 17 weeks' rent is payable on or before 2 January 2018.
• A further 17 weeks' rent is payable on or before 1 May 2018.
• Any rent payable after the end of the term is paid in monthly instalments on the first day of each month.
• The stated 2018 dates are retained from the sample tenancy agreement and are not presented as a current academic-year payment schedule.

Mode Of Payment

• The holding deposit can be paid through the online payment system.
• Payment can also be arranged by debit card over the phone or by bank transfer.
• Tenancy payments may be made by banker's standing order or another method required by the landlord upon notice.
• Cash payments are not accepted.

Guarantor Requirement

• The tenancy is conditional upon satisfactory references and/or guarantees.
• The tenant and guarantor are required to review and sign the Tenancy Agreement.
• The guarantor guarantees the tenant's rent payments and performance of the tenant's obligations under the agreement.
• The guarantor's liability continues until the tenancy ends and the tenant is released from the tenant covenants.

Additional Fees

• An administration fee of £200 plus VAT, if applicable, may apply when the tenant instructs East of Exe to re-let the property and a suitable and comparable tenant is not found.
• An additional charge of £70 per week applies for couple sharing.
• Extra room cleaning can be arranged for an additional fee.
• Replacement of a lost entrance gate fob costs £80.
• Replacement of an apartment door key costs £50.
• An out-of-hours call-out fee of £60 applies for lost keys, plus the cost of replacement keys.
• Minor damage is charged on a cost-plus-15% basis.
• The rent includes a utility allowance of £150 per calendar month; additional utility costs above this allowance may be recharged to the tenant.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Cooling Off Period

• A 14-day cooling-off period applies from the date the reservation is made.
• Cancellation must be received in writing by the sales agent.
• A full refund of the funds received is available if the student has not visited the property or show flat and the Residential Period has not started.
• Once the 14-day period has ended, the cancellation rights end.

Early termination by students

• The tenant is committed to the contract for the whole period.
• The tenant cannot assign, sublet, part with, or share possession or occupation of the whole or any part of the property.
• The tenant may assign the whole property only with the landlord's written consent.
• If the tenant instructs East of Exe to re-let the property and a suitable and comparable tenant is not found, an administration fee of £200 plus VAT, if applicable, is payable.
• The landlord may refuse consent where the property would be without an occupational tenant paying rent for the remainder of the term or where the landlord would suffer a financial loss.

Replacement Tenant Accepted

• The tenant must instruct East of Exe to re-let the property when seeking to assign the tenancy.
• The replacement tenant must be suitable and comparable.
• Written consent from the landlord is required for the assignment.
• If the assignment is completed, the landlord will refund the original tenant the applicable proportion of rent within 14 days after the assignment.
• An administration fee of £200 plus VAT, if applicable, applies where the tenant instructs East of Exe to re-let and a suitable and comparable tenant is not found.

Other cancellation policies

• The proposed tenancy is subject to contract and conditional upon satisfactory references and/or guarantees, cleared deposit funds, signing of the tenancy agreement by all parties, provision of photo ID, proof of student status/course/institution, and landlord approval.
• If the landlord declines to grant the tenancy, the holding deposit will be refunded.
• If the landlord is unable to offer a tenancy for reasons unconnected with the stated conditions, the deposit will be refunded within 7 days.
• If the student withdraws or otherwise fails to take up the tenancy by the agreed date, the holding deposit and security deposit may be forfeited in whole or in part as liquidated damages.
• Once the contract is signed, the student must find a replacement tenant to cancel the contract.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Smoking

• Smoking is not permitted inside the building. Smoking is allowed only outside in designated areas, where permitted by property rules and local regulations.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.