The Pump House, Lancaster

Booking Deposit

• A standard deposit of £400 is required, depending on the property.
• Students can choose the NoPosit option instead of paying the deposit for a one-off non-refundable fee of £180.

Pay In Instalment

• Rent can be paid termly in 3 instalments.
• Full payment of the year's rent can be made at the start of the year if the student does not have a UK-based guarantor.
• The first rent payment is due no later than the contract commencement date.
• The remaining payment dates and amounts depend on the selected rental payment plan.

Mode Of Payment

• Credit and debit cards are accepted for payments made through the website.
• Online payments are processed through a secure payment facility hosted by Stripe.

Guarantor Requirement

• At least one guarantor is required as standard, depending on the property.
• A guarantor is usually a family member or guardian who guarantees the rent if the tenant cannot pay.
• International students without a UK guarantor can use Housing Hand as a guarantor service for a fee.
• Housing Hand's fee varies for each student/property, and students can obtain a free quote.
• Students without a guarantor must pay the full year's rent in advance or discuss alternative solutions with the property managers.

Additional Fees

• Change of tenancy fee: £50 per tenancy change if the tenant no longer wants to live in the house after signing the contract.
• Out-of-hours locked-out fee: £75 per call-out, payable to Castlegate Security Service, if keys are lost or the tenant is locked out before 9:00 am, after 17:30 pm (16:00 on Saturdays), or on Sundays.
• Housing Hand guarantor fee varies for each student/property.
• Additional costs apply if gas and electricity usage exceeds the allowance specified in the tenancy agreement.

Extenuating Circumstances

• If circumstances change after signing a tenancy agreement, students should contact the team to discuss available options.

Cooling Off Period

• There is no cooling-off period for tenancy agreements.
• Once a tenancy agreement has been signed by all parties, it becomes legally binding.
• If circumstances change after signing, students should contact the team as soon as possible to discuss available options.
• A seven-day cooling-off period applies to services purchased through Mightystudentliving.co.uk, excluding tenancy agreements.
• Within the seven-day cooling-off period, the service price will be refunded in full, except where provision of the services has already commenced.
• Refunds under the seven-day cooling-off period will be processed as soon as possible and within 30 days of receiving the cancellation notice.

Early termination by students

• If services are terminated after a suitable tenant has been found for the property following referencing, the student remains liable for the fees incurred for obtaining references.

Pets

• Pets are not allowed

Smoking

• Smoking is not permitted inside the building. Smoking is allowed only outside in designated areas, where permitted by property rules and local regulations.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.