UniGardens, Canberra

Booking Deposit

• An AU$150 administration fee is payable upon a successful application.
• The AU$150 administration fee is required to confirm the apartment after signing the occupancy agreement.
• The AU$150 administration fee is non-refundable.
• The first 2 weeks' rent is due 2 weeks before arrival.
• For bookings made 2–3 months or more in advance, students are initially required to pay:
• AU$1,000 security deposit (bond).
• AU$150 administration fee.

Security Deposit

• A refundable security deposit (bond) of AU$1,000 is required.
• The security deposit is refunded after the occupancy period ends, provided the unit is well maintained.
• If the security deposit does not cover outstanding costs or damages, the occupant is liable to pay the remaining balance.

Mode Of Payment

• Preferred payment method: Direct debit from the student's bank account to the property's trust account.
• Bank transfer is accepted.
• Debit card payments are accepted at the property office.
• Credit card payments are accepted at the property office.
• Initial overseas payments are made via bank transfer (SWIFT/BIC).

Pay In Instalment

• Rent is payable fortnightly.
• Note: A payment calendar is provided to all students in their arrival pack.

Guarantor Requirement

• No guarantor required

Additional Fees

• Optional kitchen and utensils pack is available for a hire fee of AU$50.
• Optional bed linen pack is available for a hire fee of AU$70.
• Optional unlimited broadband internet access is available for AU$10 per person per week.
• Optional undercover secured car parking is available at AU$15 per car.
• Electricity costs are approximately AU$3–AU$4 per day.
• An early termination charge of AU$500 applies for terminating the occupancy agreement before the termination date.
• Services Levy: AU$10/week.

Cooling Off Period

• This property does not offer a cooling off period, all contracts are legal and binding.

No Visa No Pay

• If a student is unable to arrive due to visa non-approval, the AU$1,000 security deposit (bond) is refundable.
• The AU$150 administration fee is non-refundable, even if the visa is refused.

Early termination by students

• The occupant must provide 4 weeks' written notice if they intend to terminate the occupancy agreement before the termination date.
• An early termination charge of AU$500 applies unless otherwise agreed with the grantor.
• The occupant remains liable for the full occupancy fee for the remainder of the fixed contract period until another occupant is found and commences residency.
• The occupant is required to make all reasonable efforts to find a replacement occupant, with or without assistance from the grantor.
• The early termination fee must be paid before departure.

Replacement Tenant Accepted

• The resident is required to make all reasonable efforts to locate another occupant.
• The replacement occupant may be sourced with or without assistance from the grantor.
• The replacement occupant must be acceptable to the grantor.
• The resident remains liable for the occupancy fee until the replacement occupant occupies the apartment and commences residency.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Smoking

• Accommodation is strictly NON-SMOKING. There is a designated smoking area located at the rear of the building exiting the rear foyer door.