UniLodge Auckland Central, Auckland

Security Deposit

• The bond is also referred to as a security deposit. It is equivalent to 4 weeks' rent; the bond cannot exceed 4 weeks' rent.

Pay In Instalment

• Rent is required every 2 weeks in advance. It is different from the bond.

Mode Of Payment

• Bank transfer.
• Credit card.

Guarantor Requirement

• The property does not require a guarantor

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Cooling Off Period

• No cooling-off period.

No Visa No Pay

• If a student visa is refused before the lease starts, the resident must email the property within 24 hours of receiving the visa refusal notice.
• The student must provide the email from Immigration New Zealand as supporting documentation.
• The lease will be cancelled without penalty when the above requirements are met.
• If the visa is refused after the lease has started, the resident must email the property within 24 hours of receiving the visa refusal notice.
• The request to terminate the lease after the lease has started will be considered by the Property Manager.

Early termination by students

• Early termination after the lease has started due to student visa refusal may be considered by the Property Manager.
• Other general early termination conditions are not explicitly mentioned.

Delayed Arrivals & travel restrictions

• Border closures or restrictions that prevent entry into New Zealand may allow cancellation without penalty.
• Flight delays may allow the lease start date to be postponed, subject to financial adjustment.
• Eligibility for postponement due to flight delays should be checked with the property.

Other cancellation policies

• Once a Letter of Offer has been accepted, the student is bound under the Residential Tenancies Act 1986.
• Cancellation without penalty may be possible if the student does not meet the student status requirement.
• Cancellation without penalty may be possible if the student cannot legally enter New Zealand.
• Cancellation with penalty may occur if false or misleading information is provided.
• Cancellation with penalty may occur if the bond or rent in advance is unpaid.
• Cancellation with penalty may occur if the Residential Tenancy Agreement is not signed.
• Cancellation with penalty may occur due to a change of mind.
• To cancel a booking, the resident must email the property's reservations team.
• Cancellation may incur a fee, subject to the Letter of Offer.
• UniLodge aims to process refunds within 14 days.
• UniLodge may cancel an application if the information provided is false or if the applicant fails to comply with the Terms and Conditions.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.