UNP 08004, Barcelona

Security Deposit

• The deposit amount may vary depending on the selected room.
• The deposit is typically equivalent to one or two months’ rent.
• The security deposit is a refundable payment made directly to the landlord.
• The first payment includes rent, service fees, admin fees, and other applicable costs.
• Note: Service fee may vary as per room and tenancy selection.

Pay In Instalment

• One-time payments are available.
• The tenant can pay in several instalments if the tenant chooses to pay with Klarna

Mode Of Payment

• Payment options include credit cards, PayPal, Apple Pay, Google Pay, and Klarna.

Guarantor Requirement

• No guarantor is required.

Additional Fees

• A landlord admin fee may apply to some rooms.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Cooling Off Period

• The property offers a cooling-off period, which may vary depending on the selected room type.
• Flexible Cancellation
• 30 days prior to contract start: Full refund of the first rent payment
• 15 days prior to contract start: 50% refund of the first rent payment
• After contract start: No refund
• Moderate Cancellation
• 60 days prior to contract start: Full refund of the first rent payment
• 30 days prior to contract start: 50% refund of the first rent payment
• After contract start: No refund
• Strict Cancellation
• 90 days prior to contract start: Full refund of the first rent payment
• 30 days prior to contract start: 50% refund of the first rent payment

Early termination by students

• Early termination is possible depending on the terms of the specific rental agreement and the landlord’s willingness to agree.
• Leaving before the confirmed end date is considered early termination.
• Early termination after move-in is different from cancellation before move-in and may have additional implications.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.