Urban 24, New York

Security Deposit

• Students need to pay US$1000 refundable deposit for stays less than 6 months and 1 months rent for stays more than 6 months.

Pay In Instalment

• Rent needs to be paid monthly, in advance.

Additional Fees

• 1. Cleaning fee: Landlords will charge a one-time cleaning fee which covers the cleaning necessary at the end of Tenants’ stay.
• 2. Utilities fee: Utility fee is included up to US$100, if it goes over the US$100, the tenant will be liable for the difference.
• 3. Cable upgrade (per request): Landlord provides basic cable and internet. If a tenant would like to have additional channels during their stay an additional charge of US$75.00 - US$125.00 would be required.
• 4. Lost/Misplaced Keys: Please be advised that the landlord must collect all key sets provided at the end of the tenants’ stay. If for any reason the tenant loses key(s) or gets locked out and needs to get back into the apartment, there will be a surcharge of US$50.00 to cover expenses for key copies or locksmith if occurring outside of business hours (refer to lease for business hours)
• 5. Rent Late Fees – Please be advised that rent is due on the 5th of each month. Please make monthly rent payments with appropriate time to avoid being charged a late fee of US$50.00, which will be applied for each time that monthly rent is not received on or before the 5th of each month.
• 6. Pet Fees: US$350.

Cooling Off Period

• The property has a 30 day cancellation policy- you are able to cancel or shorten your stay as long as the new end date is at or beyond 30 days from the time of your request.
• If you cancel less than 30 days before your check in date you will be liable for the first month's rent.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.