LNT The Helix, London

Booking Deposit

• No deposit is required.
• The property requires advance rent payment; however, the amount will vary as per the tenancy selection.

Pay In Instalment

• For 2026/27 AY (51/42-week tenancy):
• 4 instalments:
• First instalment due within 48 hours.
• Second instalment due on 1 November 2026.
• Third instalment due on 1 January 2027.
• Fourth instalment due on 1 March 2027.
• 3 instalments (17/18-week tenancy):
• First instalment due within 48 hours.
• Second instalment due on 1 October 2026.
• Third instalment due on 1 November 2026.
• Full payment:
• Full payment due within 48 hours.

Mode Of Payment

• Bank transfer and online payment

Guarantor Requirement

• No guarantor is required.

Cooling Off Period

• A 5-day cooling off period applies from the moment of booking for bookings made prior to 31 May 2026.
• After 31 May 2026, the cooling off period is 48 hours from the moment of booking.
• To secure a booking, a signed tenancy agreement and full or partial payment are required.
• If cancellation is made within the applicable cooling off period, a full refund will be provided minus any applicable bank charges.
• The cooling off period applies only to bookings starting in more than 5 days.
• Cancellation requests must be submitted in writing via email.

No Visa No Pay

• Students whose UK student visa is refused by UK Visas and Immigration (UKVI) may cancel and receive a full refund.
• A visa rejection letter must be provided within 7 days of receiving it or before 16 August 2026, whichever is sooner.
• The visa rejection letter must include the student's name and the decision date.
• A refund will not be granted if:
• The student did not complete all required UKVI visa application steps.
• The university could not issue a CAS due to the student's failure to complete the required admission process.

Replacement Tenant Accepted

• The tenant must find a suitable replacement tenant.
• The property has sole discretion to:
• Accept the proposed replacement tenant and enter into a tenancy agreement.
• Place the room back on general sale.
• Allocate the room to another student on the waiting list.
• The tenancy ends 7 days after one of the above actions has occurred.
• A £250 Replacement Fee applies.

Extenuating Circumstances

• If the booked accommodation becomes unavailable due to circumstances beyond the property's control, alternative accommodation will be arranged.
• The alternative accommodation may differ from the original booking.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Smoking

• Smoking is not permitted inside the building. Smoking is allowed only outside in designated areas, where permitted by property rules and local regulations.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.