Singer Hall, Coventry

Booking Deposit

• The deposit is payable at the time of signing the tenancy agreement to secure the booking.
• The booking deposit must be paid within 7 days.
• If the booking deposit is not paid within 7 days, the room being held may be automatically released.

Pay In Instalment

• Rent is collected in instalments at different times of the year, depending on the property.
• Rent due dates are detailed in the licence agreement for the property.
• The number and frequency of instalments are not explicitly mentioned.

Mode Of Payment

• Credit card, debit card, and bank transfer.

Guarantor Requirement

• A valid UK guarantor is required for students choosing to pay rent in instalments.
• No guarantor is required for students paying the full rent amount upfront.

Additional Fees

• A reasonable administration or remarketing fee may be charged where permitted by law.
• A £50.00 fee is payable in relation to preparing the room for a Replacement Tenant.
• Any permitted booking or administration fee may be retained during a valid cooling-off cancellation, in accordance with applicable law.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• The tenant may terminate the agreement if they withdraw from, are excluded from, or are refused admission to their higher education institution.
• The tenant may also terminate if they are absent from their course for more than 60 days due to illness and have agreed with their institution to suspend their studies.
• The tenant must provide at least 4 weeks' written notice, state the intended departure date, provide satisfactory supporting evidence, typically written confirmation from the institution, and vacate the accommodation on or before the stated departure date.
• If the notice or supporting evidence is incomplete, the landlord will inform the tenant and provide a reasonable opportunity to rectify the issue.
• Upon acceptance, the landlord may market the accommodation for reletting.
• A £50.00 room preparation fee is payable.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Cooling Off Period

• The tenant may cancel the agreement by providing written notice within 7 calendar days of accepting the tenancy agreement.
• Cancellation is valid only if the Tenancy Start Date has not occurred and the tenant has not taken occupation of the accommodation.
• If the Tenancy Start Date falls within the 7-day Cooling-Off Period, the Cooling-Off Period ends on the earlier of:
• The expiry of the 7-day period.
• The Tenancy Start Date.
• Upon valid cancellation, all rent and deposit payments will be refunded in full.
• The landlord may retain any permitted booking or administration fee in accordance with applicable law.

Replacement Tenant Accepted

• A suitable replacement tenant may be identified by either the tenant or the landlord.
• The landlord has complete discretion to approve or reject the proposed replacement tenant.
• The replacement tenant must enter into a tenancy agreement acceptable to the landlord.
• The outgoing tenant must pay all sums due up to the date the replacement takes effect.
• The outgoing tenant remains liable until the replacement tenant's tenancy commences.
• The landlord may charge a reasonable administration or remarketing fee where permitted by law.
• A £50.00 room preparation fee applies when a replacement tenant takes over.

No Visa No Pay

• Applicable to first-year students only.
• The tenant may cancel before the Tenancy Start Date if their UK student visa application is refused.
• The tenant must provide written notice and official documentation confirming the visa refusal.
• Upon acceptance, all rent and deposit payments will be refunded in full.

No Place No Pay

• Applicable to first-year students only.
• The tenant may cancel before the Tenancy Start Date if they do not receive an offer from their chosen higher education institution.
• The tenant must provide written notice of cancellation and reasonable supporting evidence, including UCAS confirmation or written rejection from the institution.
• Upon acceptance, all rent and deposit payments will be refunded in full.

Extenuating Circumstances

• The tenant may terminate if they are absent from their course for more than 60 days due to illness and have agreed with their institution to suspend their studies.
• At least 4 weeks' written notice and satisfactory supporting evidence are required.
• The tenant must vacate the accommodation on or before the stated departure date.

Other cancellation policies

• The tenant must provide written notice for cancellation or termination requests.
• The landlord may request reasonable supporting evidence for a cancellation request.

Early termination by students

• The tenant remains liable for the rent for the duration of the tenancy unless released in accordance with the applicable termination provisions.
• Early termination may be requested if a suitable replacement tenant is found and approved by the landlord.
• The replacement tenant must enter into a tenancy agreement acceptable to the landlord.
• The outgoing tenant must pay all outstanding rent and permitted fees.
• The tenant remains liable until the earlier of the end of the tenancy term or commencement of the replacement tenant's tenancy.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.